Customer Service Agent - Survey Panelist

TowardJobs; Western Australia; On-site; AUD 55,000 - 70,000; Full time

Job summary

Europe Imports in Kings Park, Australia, is seeking a motivated Internal Sales & Customer Service Administrator to join our team. This varied role provides internal sales, administrative and customer service support across the business, while collaborating closely with our sales team and Office Manager.

You will be the first point of contact for customers, assist with quotations, showroom appointments, product selections and follow-up enquiries.

Qualifications

• Experience in administration, customer service or sales support.
• Strong written and verbal communication.
• Excellent organization and time management.
• Proactive attitude and willingness to learn.

Responsibilities

• Provide internal sales, admin and customer service support.
• Prepare quotations and respond to enquiries.
• Handle phone, email and CRM enquiries with professional communication.
• Coordinate showroom appointments and assist with product selections.
• Support sales team with daily admin tasks.
• Maintain accurate customer records and stock checks.
• Follow up enquiries and nurture client relationships.
• Respond to website and social media enquiries.

Skills

Written and verbal communication

Organization & time management

Attention to detail

Prioritization

CRM software experience

Tools

CRM software

Job description

About Europe Imports

Europe Imports is a respected Australian family-owned business and an industry leader in premium swimming pool and tile solutions. We partner with builders, architects, designers, landscapers and retail customers to provide innovative products and exceptional service. Our continued growth has been built on strong relationships, quality products and a team committed to delivering an outstanding customer experience.

About the Role

We are seeking a motivated and customer-focused Internal Sales & Customer Service Administrator to join our team at Kings Park.

This is a varied role where you will provide Internal sales, administrative and customer service support across the business while working closely with our sales team and Office Manager. You will be one of the first points of contact for customers and will assist with enquiries, showroom appointments, quotations and general sales support activities.

This opportunity would suit someone who enjoys interacting with people, takes pride in providing great customer service and works well in a fast-paced team environment.

Key Responsibilities

• Deliver high-quality customer service to both new and existing clients, ensuring a positive customer experience.
• Prepare quotations and provide prompt support for customer enquiries.
• Respond efficiently to phone, email, and CRM enquiries while maintaining strong communication standards.
• Coordinate customer showroom appointments and assist clients with showroom selections and product choices.
• Assist customers with project identification and provide guidance on suitable products and solutions based on project requirements.
• Support clients with product design assistance, helping them select styles, materials, finishes, and design options that align with their needs.
• Support the sales team with daily administrative and operational tasks.
• Conduct stock availability checks and maintain accurate customer records and databases.
• Follow up customer enquiries and foster ongoing client relationships.
• Manage and respond to website and social media-generated enquiries.
• Maintain a professional, organized, and welcoming office and showroom environment

About You

To be successful in this role, you will ideally have:

• Previous experience in administration, customer service or sales support
• Strong written and verbal communication skills
• Excellent organization and time management skills
• Strong attention to detail
• Ability to prioritize tasks and manage multiple responsibilities
• Experience using CRM systems (desirable but not essential)
• A proactive attitude and willingness to learn

What We Offer

• Supportive and collaborative team environment
• Ongoing training and development
• Strong management support
• Career growth opportunities within a growing business
• Birthday leave
• Team celebrations and company events

Hours

Monday to Friday: 9:00am – 5:00pm One Saturday per month: 11:00am – 3:00pm (rostered)

Reporting To

Office Manager