Customer Support Pro: Hybrid Role With Eyewear Perks

Essilorluxottica; Western Australia; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Birthday leave

Team celebrations and company events

Ongoing training and development

Strong management support

Career growth opportunities within a增长

Job summary

Europe Imports in Kings Park, NSW, is seeking an Internal Sales & Customer Service Administrator to join our team. You will provide internal sales, administrative and customer service support across the business while working closely with the sales team and Office Manager.

You will be the first point of contact for customers, handling enquiries, showroom appointments, quotations and general sales support. This role suits someone who enjoys customer interaction and works well in a fast-paced team

Qualifications

• Previous experience in administration, customer service or sales support.
• Strong written and verbal communication skills.
• Excellent organization and time management skills.
• Strong attention to detail.
• Ability to prioritize tasks and manage multiple responsibilities.
• Experience using CRM systems (desirable but not essential).
• A proactive attitude and willingness to learn.

Responsibilities

• Deliver high-quality customer service to both new and existing clients, ensuring a positive customer experience.
• Prepare quotations and provide prompt support for customer enquiries.
• Respond efficiently to phone, email, and CRM enquiries while maintaining strong communication standards.
• Coordinate customer showroom appointments and assist clients with showroom selections and product choices.
• Assist customers with project identification and provide guidance on suitable products and solutions based on project requirements.
• Support clients with product design assistance, helping them select styles, materials, finishes, and design options that align with their needs.
• Support the sales team with daily administrative and operational tasks.
• Conduct stock availability checks and maintain accurate customer records and databases.
• Follow up customer enquiries and foster ongoing client relationships.
• Manage and respond to website and social media-generated enquiries.
• Maintain a professional, organized, and welcoming office and showroom environment.

Skills

Administration

Customer service

Sales support

CRM experience

Communication skills

Time management

Attention to detail

Multitasking

Proactive attitude

Tools

CRM software

Job description

Job Description

About Europe Imports

Europe Imports is a respected Australian family‑owned business and an industry leader in premium swimming pool and tile solutions. We partner with builders, architects, designers, landscapers and retail customers to provide innovative products and exceptional service. Our continued growth has been built on strong relationships, quality products and a team committed to delivering an outstanding customer experience.

About the Role

We are seeking a motivated and customer‑focused Internal Sales & Customer Service Administrator to join our team at Kings Park.

This is a varied role where you will provide internal sales, administrative and customer service support across the business while working closely with our sales team and Office Manager. You will be one of the first points of contact for customers and will assist with enquiries, showroom appointments, quotations and general sales support activities.

This opportunity would suit someone who enjoys interacting with people, takes pride in providing great customer service and works well in a fast‑paced team environment.

Key Responsibilities

• Deliver high‑quality customer service to both new and existing clients, ensuring a positive customer experience.
• Prepare quotations and provide prompt support for customer enquiries.
• Respond efficiently to phone, email, and CRM enquiries while maintaining strong communication standards.
• Coordinate customer showroom appointments and assist clients with showroom selections and product choices.
• Assist customers with project identification and provide guidance on suitable products and solutions based on project requirements.
• Support clients with product design assistance, helping them select styles, materials, finishes, and design options that align with their needs.
• Support the sales team with daily administrative and operational tasks.
• Conduct stock availability checks and maintain accurate customer records and databases.
• Follow up customer enquiries and foster ongoing client relationships.
• Manage and respond to website and social media‑generated enquiries.
• Maintain a professional, organized, and welcoming office and showroom environment.

About You

To be successful in this role, you will ideally have:

• Previous experience in administration, customer service or sales support.
• Strong written and verbal communication skills.
• Excellent organization and time management skills.
• Strong attention to detail.
• Ability to prioritize tasks and manage multiple responsibilities.
• Experience using CRM systems (desirable but not essential).
• A proactive attitude and willingness to learn.

What We Offer

• Supportive and collaborative team environment.
• Ongoing training and development.
• Strong management support.
• Career growth opportunities within a growing business.
• Birthday leave.
• Team celebrations and company events.

Hours

Monday to Friday: 9:00am – 5:00pm
One Saturday per month: 11:00am – 3:00pm (rostered)

Reporting To

Office Manager

Job summary

This is more than an admin role, it’s an opportunity to become an important part of a growing business where your contribution genuinely matters.