Shopping Centre Admin & Guest Experience Lead

JLL; Western Australia; On-site; AUD 52,000 - 62,000; Full time

Benefits offered by this job

Great employee discounts off fitness,

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia’s#

Premium offices

Job summary

JLL in Perth is seeking an Administrative Assistant dedicated to delivering exceptional reception and administrative support across property and marketing operations. You will manage the switchboard, greet visitors, maintain registers, and contribute to centre reporting while developing skills in customer service and facilities administration.

The role offers hands-on exposure to retail property management, a friendly team, and opportunities for career growth within Australia’s leading

Qualifications

• Proven experience in an administrative, receptionist, or customer service role.
• Excellent verbal and written communication skills with a strong customer service orientation.
• High level of proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills with meticulous attention to detail and accuracy.
• Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
• Professional presentation and demeanor at all times.
• Previous experience in retail property management, shopping centre operations, or commercial real estate (preferred).
• Familiarity with tenant coordination, contractor management, or property administration processes (preferred).
• Understanding of financial documents such as invoices, bank guarantees, and insurance certificates (preferred).

Responsibilities

• Manage the Reception Switchboard, ensuring it is staffed at all times and that all calls are answered promptly with professionalism and care
• Greet and assist customers, contractors, and visitors who enter the Reception area, delivering a consistently high standard of customer service
• Maintain and regularly update all Shopping Centre registers, including Tenant Phone Lists, After Hours Contact Lists, Insurance Records, Bank Guarantees, Contractors Lists, and Public Liability Registers as directed
• Oversee the archive management system to ensure all records are current, accurate, and easily accessible
• Manage the lost and found register and process, ensuring items are logged, stored securely, and reunited with their owners efficiently
• Keep Reception, Utilities Area, Boardroom, and general office spaces clean, organized, and presentable at all times
• Coordinate bookings for customer services such as wheelchair and mobility equipment, ensuring availability and excellent service delivery
• Assist with collecting and entering tenant sales figures monthly and traffic figures daily to support centre reporting and insights
• Support marketing activations and events, manage community bookings on the SML run sheet, and maintain the community notice board with weekly updates

Skills

Administrative experience

Reception

Customer service

Verbal & written communication

Tools

Microsoft Office

Job description

JLL in Perth is seeking an Administrative Assistant dedicated to delivering exceptional reception and administrative support across property and marketing operations. You will manage the switchboard, greet visitors, maintain registers, and contribute to centre reporting while developing skills in customer service and facilities administration.

The role offers hands-on exposure to retail property management, a friendly team, and opportunities for career growth within Australia’s leading