Shopping Centre Admin & Guest Experience Lead

Jones Lang LaSalle Incorporated; Western Australia; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Great employee discounts off fitness,

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia\u0

Job summary

Jones Lang LaSalle Incorporated is seeking an Administrative Assistant to be the welcoming face of our shopping centre, handling reception, telecommunications, and essential admin tasks across property and marketing operations.

You will maintain registers, support tenant coordination, and assist with centre reporting, while developing skills in retail property management and customer service excellence.

Qualifications

• Proven experience in an administrative, receptionist, or customer service role.
• Excellent verbal and written communication skills with a strong customer service orientation.
• High level of proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills with meticulous attention to detail and accuracy.
• Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
• Professional presentation and demeanor at all times.
• Previous experience in retail property management, shopping centre operations, or commercial real estate (preferred).
• Familiarity with tenant coordination, contractor management, or property administration processes (preferred).
• Understanding of financial documents such as invoices, bank guarantees, and insurance certificates (preferred).

Responsibilities

• Manage the Reception Switchboard, ensuring it is staffed at all times and that all calls are answered promptly with professionalism and care.
• Greet and assist customers, contractors, and visitors who enter the Reception area, delivering a consistently high standard of customer service.
• Maintain and regularly update all Shopping Centre registers, including Tenant Phone Lists, After Hours Contact Lists, Insurance Records, Bank Guarantees, Contractors Lists, and Public Liability Registers as directed.
• Oversee the archive management system to ensure all records are current, accurate, and easily accessible.
• Manage the lost and found register and process, ensuring items are logged, stored securely, and reunited with their owners efficiently.
• Keep Reception, Utilities Area, Boardroom, and general office spaces clean, organized, and presentable at all times.
• Coordinate bookings for customer services such as wheelchair and mobility equipment, ensuring availability and excellent service delivery.
• Assist with collecting and entering tenant sales figures monthly and traffic figures daily to support centre reporting and insights.
• Support marketing activations and events, manage community bookings on the SML run sheet, and maintain the community notice board with weekly updates.

Skills

Administrative experience

Receptionist experience

Customer service

Verbal communication

Written communication

Organization

Multi-tasking

Professional presentation

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Jones Lang LaSalle Incorporated is seeking an Administrative Assistant to be the welcoming face of our shopping centre, handling reception, telecommunications, and essential admin tasks across property and marketing operations.

You will maintain registers, support tenant coordination, and assist with centre reporting, while developing skills in retail property management and customer service excellence.