Shop Manager

Sociable Tech Pty Ltd; Sydney; On-site; AUD 79,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

Small supportive team

Full-time employment

Job summary

A. C. TRADERS PTY LTD is seeking a Shop Manager to lead operations for a café and fast-food business in Homebush West, NSW. The role focuses on achieving sales targets, increasing revenue, reducing costs and delivering exceptional customer service.

The position offers a competitive salary of AUD 79,000–85,000 per annum, full-time permanent employment and opportunities to grow within a dynamic team.

Qualifications

• Relevant retail management experience, preferably in cafe/fast-food or food retail.
• Diploma or higher qualification required.
• Strong leadership, communication and interpersonal skills.
• Knowledge of food safety, hygiene and workplace safety requirements.
• Experience managing budgets, sales targets, operating expenses and financial performance.
• Strong numerical and analytical skills for interpreting sales and financial reports.
• Excellent staff management, rostering, training and organisational skills.
• Ability to work in a fast-paced customer service environment.
• Flexibility to work according to business needs.
• Full working rights in Australia.

Responsibilities

• Regularly review sales results and customer preferences to decide items to offer or remove.
• Monitor stock usage and maintain quantities of coffee, beverages, food ingredients and supplies.
• Check stock deliveries and arrange further orders as needed.
• Negotiate with suppliers to control costs and ensure quality.
• Review costs and profitability and set/menu prices.
• Plan local promotions and loyalty initiatives to boost sales.
• Ensure consistency across in-store and online menus and promos.
• Maintain high standards of customer service and resolve complaints.
• Provide information on products, ingredients, allergens and options.
• Keep accurate records of sales, purchases, stock movements and cash.

Skills

Retail management

Leadership

Communication

Interpersonal skills

Food safety

Budget management

Analytical skills

Staff management

Roster planning

Customer service

Education

Diploma or higher

Job description

Job Type: Permanent position | Full time position

Job Description

MEETWORLD Our client , A. C. TRADERS PTY LTD is seeking a passionate, motivated and experienced Shop Manager to lead the operations of our successful and popular café and fast-food business. The ideal candidate will have a strong focus on achieving sales targets, increasing revenue, controlling operating costs and ensuring exceptional customer service.

Company: A. C. TRADERS PTY LTD Position: Shop Manager (Retail Manager – General) ANZSCO Code: 142111 Employment Type: Full-time, Permanent Salary: AUD $79,000–$85,000 per annum Location: Homebush West, NSW 2140, Australia Benefits Competitive annual salary of AUD $79,000–$85,000.

Benefits

• Employee discounts.
• Opportunity to join a small, dynamic and supportive team.
• Full-time, permanent employment.

Task & responsibilities

• Regularly reviewing sales results and customer preferences to decide which food items, beverages and takeaway products should be offered, adjusted or removed from the business’s range;
• Monitoring stock usage and maintaining suitable quantities of coffee, beverages, food ingredients, packaging materials and other supplies required for daily operations;
• Checking stock deliveries, following up shortages or quality issues and arranging further orders when required;
• Dealing with suppliers, comparing prices and negotiating suitable purchasing terms to control costs and maintain product quality;
• Reviewing the cost and profitability of products and setting or recommending prices for menu items, beverages, meal deals and promotional offers;
• Planning local promotions, special offers and loyalty initiatives to increase sales and attract new and returning customers;
• Keeping prices, products and promotional offers consistent across the in-store menu, point-of-sale system, online ordering service and food-delivery platforms;
• Monitoring the standard and speed of customer service and resolving customer enquiries or complaints in a professional manner;
• Providing customers with information about available products, ingredients, allergens and suitable menu options when required;
• Maintaining accurate records of sales, purchases, stock movements, wastage, refunds, cash takings and other daily transactions;
• Preparing sales and expenditure estimates and monitoring revenue, wages, stock costs and other operating expenses against the business budget;
• Reviewing financial and operating reports and introducing practical measures to reduce wastage, control labour costs and improve profitability;
• Recruiting suitable employees, conducting interviews and assisting with decisions regarding staff appointments;
• Preparing staff rosters according to expected customer demand, business operating hours, employee availability and the approved wage budget;
• Training new employees in customer service, point-of-sale procedures, product knowledge, food handling, workplace safety and store procedures;
• Allocating daily responsibilities to staff and supervising counter employees, baristas, kitchen staff and other team members throughout their shifts;
• Monitoring staff performance, providing guidance and addressing attendance, conduct or performance concerns when necessary;
• Supervising store opening and closing procedures, cash handling, daily reconciliation and the secure operation of the premises;
• Ensuring that the workplace was kept clean, organised and safe and that employees followed applicable food-safety, hygiene and work health and safety requirements;
• Inspecting equipment, storage areas and customer-service facilities and arranging maintenance or repairs when required;
• Coordinating with suppliers, contractors, delivery-platform representatives and service providers to resolve operational matters;
• Reporting to the director regarding sales performance, staffing, stock requirements, operating costs, customer feedback and the overall performance of the business.

Qualifications

• At least one year of relevant retail management experience, preferably in a café, fast-food outlet or food retail business.
• A diploma or higher qualification.
• Strong leadership, communication and interpersonal skills.
• Knowledge of applicable food safety, hygiene and workplace safety requirements.
• Experience managing budgets, sales targets, operating expenses and financial performance.
• Strong numerical and analytical skills, with the ability to interpret sales and financial reports.
• Excellent staff management, rostering, training and organisational skills.
• The ability to work effectively in a fast-paced customer service environment.
• A high level of food safety awareness and attention to detail.
• Flexibility to work in accordance with business operational requirements.
• Full working rights in Australia.

A. C. TRADERS PTY LTD is an equal opportunity employer and welcomes applications from suitably qualified candidates.