Retail Manager

Sociable Tech Pty Ltd; Newcastle-Maitland; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Training and career growth

Employee discounts

Supportive work environment

Safe and secure workplace

Job summary

Bajarangbali Traders is seeking a Retail Manager to oversee day-to-day operations of its retail and convenience store in Australia. The role focuses on staff management, stock control, customer service and profitability.

The position requires leadership, practical retail experience, and the ability to manage budgets, purchasing and supplier coordination to achieve sales targets.

Qualifications

• Requires AQF associate degree or Diploma level in Business/Retail Management.
• Strong leadership and customer service skills essential.
• Knowledge of inventory control, sales processes and basic financial management.

Responsibilities

• Determine product range, stock levels, pricing and service standards.
• Develop purchasing, marketing and promotional strategies to drive sales.
• Coordinate with suppliers to ensure timely procurement and quality goods.
• Monitor inventory, perform stocktakes and maintain records.
• Prepare budgets, control costs and minimise wastage.
• Promote products and services through advertising and events.
• Oversee daily sales activities and assist customers.
• Recruit, train, and supervise staff; prepare rosters.
• Monitor staff performance and provide guidance.
• Address customer feedback promptly to maintain satisfaction.
• Identify efficiency improvements in operations.
• Ensure compliance with health, safety and regulatory requirements.

Skills

Leadership

Team management

Customer service

Inventory control

Sales processes

Financial basics

Education

AQF associate degree

Diploma/Advanced Diploma

ANZSCO Skill Level 2

Job description

Job Type: Permanent position | Full time position

Job Description

BAJARANGBALI PTY LTD Bajarangbali Pty Ltd trading as Bajarangbali Traders is seeking a Retail Manager to manage and coordinate the day-to-day operations of its retail and convenience store. The position is responsible for overseeing staff, managing stock and suppliers, monitoring sales, maintaining customer service standards, coordinating store operations and ensuring compliance with relevant workplace, health, safety and regulatory requirements. The role will also contribute to improving operational efficiency, controlling costs and supporting the business to achieve its sales and profitability objectives.

The Retail Manager will manage and coordinate the day-to-day operations of the retail outlet, ensuring efficient service delivery and effective business performance. The role will manage staff, prepare and coordinate work rosters, oversee customer service, monitor sales performance, and maintain appropriate stock levels and inventory records. Responsibilities will include coordinating purchasing and deliveries, managing operating costs, minimising stock wastage, implementing operational procedures, and maintaining product quality and availability.

The Retail Manager will also manage customer enquiries and complaints, ensure compliance with food safety, workplace health and safety and hygiene requirements, and provide operational support to management to achieve business, sales and profitability objectives.

DUTIES & RESPONSIBILITIES

• Determine the appropriate product range, stock levels, pricing and service standards based on customer demand and business requirements.
• Develop and implement purchasing, marketing and promotional strategies to support sales growth and achieve business objectives.
• Coordinate with suppliers and vendors to ensure the timely procurement, delivery and quality of goods and supplies.
• Monitor inventory levels, conduct regular stocktakes and maintain accurate records of stock, sales and financial transactions.
• Prepare and monitor operational budgets, control expenditure and implement cost-effective measures to minimise wastage and improve profitability.
• Promote the establishment’s products and services through advertising, promotional activities and effective customer engagement.
• Oversee daily sales activities, assist customers with product selection and ensure consistent standards of customer service.
• Recruit, train, supervise and coordinate staff, prepare work rosters and allocate duties to maintain efficient staffing and operations.
• Monitor staff performance and guide to ensure employees meet operational and customer service standards.
• Address customer feedback and complaints promptly and professionally to maintain customer satisfaction and business reputation.
• Monitor daily operations and identify opportunities to improve efficiency, service quality and overall business performance.
• Ensure compliance with occupational health and safety, food safety, hygiene and other applicable regulatory requirements.

QUALIFICATIONS & REQUIREMENTS

• AQF associate degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2) in Business, Retail Management, or a related field
• Minimum 1–2 years of relevant experience in retail or customer service management
• Strong leadership and team management skills
• Good communication and customer service abilitiesKnowledge of inventory control, sales processes, and basic financial management

BENEFITS

• Competitive salary with incentives
• Training and career growth opportunities
• Employee discounts
• Supportive work environment
• Safe and secure workplace

About Company

About Company Bajarangbali Pty Ltd trading as Bajarangbali Traders is a retail and convenience business providing a range of everyday consumer products to the local community.

The business specialises in the retail sale of products including coffee, beverages and drinks, dog food, stationery, cigarettes and other general retail products. The business operates in a customer-focused retail environment involving daily sales, customer service, stock management, purchasing, supplier coordination and product merchandising. Its operations require effective coordination of employees, inventory, suppliers and customer service while maintaining appropriate workplace health and safety, hygiene and regulatory standards.

Full time Salary: $80000-90000