Retail Manager

Sociable Tech Pty Ltd; Toowoomba Regional; On-site; AUD 80,000 - 81,000; Full time

Benefits offered by this job

Salary to 79-80k AUD per year

Full-time

Supportive environment

Leadership opportunity

Training & development

Career progression

Employee discounts

Job summary

Open and Collab Pty Ltd, an Australian-owned company operating a Pizza Hut franchise in Wilsonton, Queensland, seeks a Retail Manager to lead day-to-day restaurant operations and drive profitability.

You will manage rosters, inventory and costs while upholding brand standards and exceptional customer service.

Qualifications

• Diploma or higher in Business, Retail/Hospitality or related field.
• 1–3 years of experience as Retail Manager, QSR or fast-food outlet.
• Demonstrated leadership and team management skills.
• Strong customer service, budgeting and communication abilities.

Responsibilities

• Oversee day-to-day restaurant operations to drive profitability.
• Plan and coordinate retail operations to meet sales and service goals.
• Monitor labour and food costs and manage budgets.
• Manage inventory, stock ordering and supplier liaison.
• Roster staff and supervise performance with coaching.
• Ensure compliance with Food Safety Standards and WHS.

Skills

Leadership

Team management

Rostering

Inventory management

Customer service

Budget awareness

Food safety knowledge

Communication

Flexibility

Education

Diploma in Business/Retail/Hospitality

Equivalent industry experience

Job description

Job Type: Permanent position | Full time position

Job Description

Open and Collab pty ltd Open and Collab Pty Ltd is an Australian-owned company operating a Pizza Hut franchise in Wilsonton, Queensland. We are committed to delivering exceptional customer service, quality food, and efficient restaurant operations while maintaining Pizza Hut's brand standards, food safety requirements, and customer service excellence.

Benefits

• Competitive salary of $79,600 - $80,000 per annum plus Superannuation.
• Full-time permanent employment.
• A supportive and collaborative working environment.
• Opportunity to lead an established Pizza Hut restaurant.
• Ongoing training and professional development.
• Career development opportunities with an established Australian business.
• Employee discounts and other workplace benefits where applicable.

Task & responsibilities

• Managing the overall day-to-day operations of the Pizza Hut restaurant to ensure efficient and profitable business performance.
• Planning, directing and coordinating retail operations to achieve sales, customer service and financial objectives.
• Monitoring sales performance, labour costs, food costs and operating expenses to maximise profitability.
• Managing inventory levels, ordering stock and ensuring adequate supply of food ingredients, packaging materials and restaurant consumables.
• Implementing effective stock control procedures to minimise wastage and maintain inventory accuracy.
• Recruiting, training, supervising and mentoring restaurant employees to maintain high operational and customer service standards.
• Preparing staff rosters and allocating resources to meet operational demands while managing labour costs effectively.
• Monitoring employee performance and providing coaching, guidance and performance feedback.
• Ensuring compliance with Food Safety Standards, Workplace Health and Safety legislation, and Pizza Hut operational procedures.
• Resolving customer enquiries, complaints and service issues promptly and professionally.
• Analysing sales reports and operational data to identify opportunities for improving business performance.
• Coordinating local promotional activities and supporting marketing initiatives to increase customer engagement and sales.
• Maintaining restaurant presentation, cleanliness, equipment maintenance and operational readiness.
• Preparing operational reports and maintaining accurate business records.
• Liaising with suppliers, contractors and senior management to ensure smooth business operations.

Qualification & experience

• A Diploma or higher qualification in Business, Retail Management, Hospitality Management or a related discipline; or equivalent relevant industry experience.
• 1 - 3 years of recent experience as a Retail Manager managing a retail store, quick service restaurant (QSR), or fast foodoutlet.
• Demonstrated leadership and team management skills.
• Experience managing staff rosters, inventory, budgets and daily operations.
• Strong customer service and conflict resolution skills.
• Good financial and commercial awareness.
• Excellent communication, organisational and time management skills.
• Knowledge of Australian food safety and workplace health and safety requirements.
• Ability to work flexible hours, including weekends, evenings and public holidays.
• Work Type: Full time
• Salary: $79600-80000