Shop Manager

Chargrill Charlies Neutral Bay; Sydney; On-site; AUD 72,000 - 88,000; Full time

Job summary

Chargrill Charlies Neutral Bay in Neutral Bay is seeking an experienced retail manager to join as Shop Manager, full-time. The role will lead daily operations, supervise staff, ensure food safety, and deliver a high-quality customer experience while achieving business objectives.

The candidate will oversee inventory, pricing strategies, budgeting, and ensure efficient takeaway and dine-in service in a fast-paced environment. A strong focus on customer service and compliance is essential.

Qualifications

• Leadership and team supervision experience.
• Strong customer service and communication skills.
• Financial management and budgeting capabilities.

Responsibilities

• Manage daily operations of fast food takeaway and dine-in establishment.
• Oversee stock levels, ordering, and supplier liaison to minimise waste.
• Develop pricing, promotions, and local marketing to drive sales.

Skills

Leadership

Customer service

Communication

Organisational skills

Financial management

Staff supervision

Education

AQF Associate Degree / Advanced Diploma / Diploma

3+ years relevant experience

Job description

The Trustee for USP FAMILY TRUST t/a Chargrill Charlies Neutral Bay is currently seeking an experienced retail manager to join their team as Shop Manager in Neutral Bay, full time.

The ideal candidate will have strong leadership, customer service, communication, organisational and financial management skills, with the ability to oversee daily operations, supervise staff, maintain food safety standards and deliver a high-quality customer experience while achieving business objectives.

Key Responsibilities:

• Manage the daily operations of the fast food takeaway and limited dine-in establishment, ensuring efficient service, food quality, cleanliness, and customer satisfaction.
• Determine menu offerings, monitored stock levels of food ingredients, beverages, packaging materials, and cleaning supplies, and maintained appropriate inventory to meet customer demand while minimising waste.
• Develop and implement pricing, purchasing, and promotional strategies, including meal deals, combo offers, seasonal specials, and local marketing initiatives to increase sales and customer engagement.
• Coordinate ordering of food products and supplies, liaise with suppliers, negotiate pricing where appropriate, and ensure timely delivery of stock.
• Maintain accurate records of inventory, daily sales, cash handling, banking activities, and other financial transactions using the business's point-of-sale and record-keeping systems.
• Assist in budgeting and financial management by monitoring operating expenses, analysing sales trends, controlling costs, and preparing financial reports for business owners.
• Recruit, train, roster, supervise, and evaluate staff, including cooks, kitchen hands, and customer service employees, to ensure efficient operations and high service standards.
• Implement workplace procedures to ensure timely food preparation, order accuracy, efficient takeaway service, and effective management of dine-in customers during peak trading periods.
• Monitor staff performance and provide ongoing coaching in customer service, food handling practices, hygiene requirements, and workplace safety procedures.
• Resolve customer enquiries, feedback, and complaints relating to food quality, order accuracy, waiting times, and service issues in a professional and timely manner.
• Ensure compliance with food safety regulations, occupational health and safety requirements, and company policies, including maintaining hygienic food preparation areas and safe working practices.
• Promote the business through local advertising, social media marketing, loyalty programs, and customer engagement initiatives to attract new customers and encourage repeat patronage.
• Assist customers with menu selections, explain meal options and special promotions, and ensure a positive dining and takeaway experience.

Minimum Qualification/Experience Required:

• A relevant AQF Associate Degree, Advanced Diploma or Diploma qualification with minimum one year full time (or part time equivalent) relevant post qualification experience;
• Alternatively, at least three years of relevant experience may substitute for the formal qualifications listed above.

A salary of $80,000 plus super per year will be offered to the successful candidate.