Shift Supervisor: Lead, Train & Delight Guests

Hungry Jack's; Newcastle-Maitland; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Staff discounts

Leadership training

Career progression

On-the-job training

Job summary

Hungry Jack's in Newcastle area is seeking a trainer/coach to develop crew through on-the-job training and leadership development. Reporting to the Restaurant Manager, you will promote our values Guest Obsessed and People Power while delivering great service.

You will lead shifts, ensure safety and standards, coach teams, and support sales through exceptional service. The role offers extensive leadership training, clear career pathways, staff discounts, and nationally accredited qualifications.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching, and mentoring team members.
• Guest obsessed mindset and commitment to exceptional service.

Responsibilities

• Lead and supervise shifts to ensure safe operations.
• Provide training and coaching to crew members.
• Deliver exceptional guest service and suggestive selling.
• Support the marketing plan to enhance customer experience.

Skills

Training

Coaching

Mentoring

Leadership

Guest service

Team supervision

Sales

Job description

Hungry Jack's in Newcastle area is seeking a trainer/coach to develop crew through on-the-job training and leadership development. Reporting to the Restaurant Manager, you will promote our values Guest Obsessed and People Power while delivering great service.

You will lead shifts, ensure safety and standards, coach teams, and support sales through exceptional service. The role offers extensive leadership training, clear career pathways, staff discounts, and nationally accredited qualifications.