Shift Supervisor: Lead Guest Service & Growth

Hungry Jack's® Pty Ltd; Central Coast Council; On-site; AUD 55,000 - 90,000; Full time

Benefits offered by this job

On-the-job training

Leadership training

Career pathways

Competitive pay and penalty rates

Staff discounts via Jackpot

Job summary

Hungry Jack's Pty Ltd is seeking a shift supervisor to lead and support restaurant operations, focusing on delivering exceptional guest service and a safe, efficient environment.

You will train and coach team members, role-model guest obsession, and contribute to sales growth through excellent service and upselling. The role values energy, urgency, and alignment with our People Power culture.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching, and mentoring team members.
• Guest-obsessed mindset and commitment to exceptional service.
• Values: People Power, 100% Guest Obsessed, Stronger Together.
• High energy with a sense of urgency.

Responsibilities

• Lead and supervise shifts to ensure smooth, safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Role-model outstanding guest service.
• Support sales growth through exceptional service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.
• Encourage a culture of inclusiveness, trust and accountability.

Skills

Retail experience

Hospitality experience

Guest service

Coaching

Job description

Hungry Jack's Pty Ltd is seeking a shift supervisor to lead and support restaurant operations, focusing on delivering exceptional guest service and a safe, efficient environment.

You will train and coach team members, role-model guest obsession, and contribute to sales growth through excellent service and upselling. The role values energy, urgency, and alignment with our People Power culture.