Guest-Obsessed Shift Leader | Training & Service Excellence

Hungry Jack's ® Pty Ltd; Shoalhaven City Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

On-the-job training

Leadership training

Career progression across restaurant网络

Competitive pay and penalties

Staff discounts via Jackpot benefits

Job summary

Hungry Jack’s Pty Ltd is hiring a trainer/coach to lead shifts, train crew, and model exceptional guest service. You will promote a safe, inclusive workplace and support sales through outstanding service and suggestive selling.

The role emphasizes on-the-job and leadership training, with clear career pathways across the restaurant network. A high-energy, guest-obsessed mindset is essential.

Qualifications

• Experience in retail or hospitality is required.
• Passion for training, coaching, and mentoring team members.
• Guest Obsessed mindset and commitment to exceptional service.
• Values alignment with People Power, Guest Obsessed, Stronger Together, Make a Difference, Growth Mindset.
• High energy and a strong sense of urgency.

Responsibilities

• Lead and supervise shifts to ensure smooth and safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Role model outstanding guest service.
• Support sales growth through exceptional service and suggestive selling.

Skills

Training

Leadership

Coaching

Mentoring

Guest service

People skills

Job description

Hungry Jack’s Pty Ltd is hiring a trainer/coach to lead shifts, train crew, and model exceptional guest service. You will promote a safe, inclusive workplace and support sales through outstanding service and suggestive selling.

The role emphasizes on-the-job and leadership training, with clear career pathways across the restaurant network. A high-energy, guest-obsessed mindset is essential.