Shift Leader & Training Coach – Guest Service

Hungry Jack'S Pty Ltd; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Hungry Jack's Pty Ltd is seeking a dedicated trainer/coach to support crew development and deliver our values of Guest Obsessed and People Power. You will lead by example, coach team members, and help create a welcoming, safe environment while delivering exceptional guest service.

Reporting to the Restaurant Manager, you will run on-the-job training, supervise shifts, ensure safety and operational standards, and drive sales through outstanding service and suggestive selling.

Qualifications

• Experience in hospitality training or coaching preferred.
• Ability to lead by example and mentor team members.
• Strong knowledge of safety and operational standards.

Responsibilities

• Conduct on-the-job training for crew members and supervisors.
• Supervise shifts and ensure safety and operational standards.
• Deliver exceptional guest service and drive sales through suggestive selling.

Skills

Team leadership

Guest service

Coaching

Job description

Hungry Jack's Pty Ltd is seeking a dedicated trainer/coach to support crew development and deliver our values of Guest Obsessed and People Power. You will lead by example, coach team members, and help create a welcoming, safe environment while delivering exceptional guest service.

Reporting to the Restaurant Manager, you will run on-the-job training, supervise shifts, ensure safety and operational standards, and drive sales through outstanding service and suggestive selling.