Shift Leader & Training Coach

Hungry Jack's Pty Ltd; Tamworth Regional Council; On-site; AUD 52,000 - 62,000; Full time

Benefits offered by this job

Staff discounts

On-the-job training

Career progression

Leadership development

Job summary

Hungry Jack's is seeking a trainer/coach to lead and mentor crew level employees across our Australian locations. You will champion our values—Guest Obsessed and People Power—while delivering outstanding service and ensuring safe working conditions.

The role offers on-the-job training and clear pathways for progression across the restaurant network. As a trainer, you will coach team members, drive excellent guest experiences, and contribute to sales through suggestive selling and adherence to

Qualifications

• Experience in retail or hospitality.
• Passion for training and mentoring team members.
• Guest-obsessed mindset and commitment to service.
• Values alignment with Hungry Jack's: People Power, Guest Obsessed.

Responsibilities

• Lead and supervise shifts for smooth, safe operations.
• Ensure safety and operational standards are met.
• Provide training and coaching to team members.
• Role model outstanding guest service.
• Support sales growth through exceptional service and suggestive selling.
• Assist in executing the National Marketing Plan to enhance guest experience.
• Foster a culture of inclusiveness, trust, and accountability.

Skills

Leadership training

Coaching & mentoring

Guest service excellence

Retail hospitality experience

Job description

Hungry Jack's is seeking a trainer/coach to lead and mentor crew level employees across our Australian locations. You will champion our values—Guest Obsessed and People Power—while delivering outstanding service and ensuring safe working conditions.

The role offers on-the-job training and clear pathways for progression across the restaurant network. As a trainer, you will coach team members, drive excellent guest experiences, and contribute to sales through suggestive selling and adherence to