Shift Leader & Trainer — Guest-Obsessed Growth

Hungry Jack's ® Pty Ltd; Maryborough; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

On-the-job training

Leadership development

Career progression

Staff discounts

Competitive pay

Job summary

Hungry Jack's Pty Ltd in Maryborough, Australia, is seeking a trainer, coach and mentor for crew-level employees. You will bring our Guest Obsessed and People Power values to life, delivering exceptional service and promoting safe working conditions.

Responsibilities include leading shifts, coaching, and ensuring safety and standards, while supporting sales through great service and planned marketing initiatives. The role emphasizes inclusiveness, high energy and strong urgency.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching, and mentoring team members.
• A 'Guest Obsessed' mindset and commitment to exceptional service.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Skills

Leadership

Coaching

Training

Guest service

Team supervision

Job description

Hungry Jack's Pty Ltd in Maryborough, Australia, is seeking a trainer, coach and mentor for crew-level employees. You will bring our Guest Obsessed and People Power values to life, delivering exceptional service and promoting safe working conditions.

Responsibilities include leading shifts, coaching, and ensuring safety and standards, while supporting sales through great service and planned marketing initiatives. The role emphasizes inclusiveness, high energy and strong urgency.