Shift Supervisor & Training Leader — Guest-Obsessed Service

Hungry Jack's; City of Brisbane; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

On-the-job training

Leadership training

Career pathways

Staff discounts

National qualifications

Job summary

Hungry Jack's is seeking a dedicated trainer to coach and mentor crew members, while leading shifts to maintain smooth, safe restaurant operations focused on guest obsession and People Power values.

You will deliver on-the-job leadership development, promote exceptional service, and support career progression across our restaurant network, with enticing staff discounts and access to nationally accredited qualifications.

Qualifications

• Experience in retail or hospitality training or coaching is desirable.
• Ability to lead and motivate teams to deliver exceptional service.
• Commitment to safety and quality standards in a fast-paced environment.

Responsibilities

• Lead and supervise shifts to ensure smooth, safe operations.
• Provide training and coaching to crew members.
• Model outstanding guest service and coaching on the floor.
• Support sales through service excellence and suggestive selling.
• Implement the National Marketing Plan to enhance customer experience.

Skills

Training & coaching

Leadership

Guest service

Job description

Hungry Jack's is seeking a dedicated trainer to coach and mentor crew members, while leading shifts to maintain smooth, safe restaurant operations focused on guest obsession and People Power values.

You will deliver on-the-job leadership development, promote exceptional service, and support career progression across our restaurant network, with enticing staff discounts and access to nationally accredited qualifications.