Guest-Obsessed Shift Leader & Mentor

Hungry Jack's; City of Whittlesea; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Career progression

Staff training programs

On-the-job training

Job summary

Hungry Jack's in Victoria is seeking a proactive trainer/coach to lead and develop crew members, delivering guest-obsessed service and safe, efficient operations. You will coach teams, model excellent guest experiences, and contribute to a positive, inclusive culture.

With on-the-job and leadership training, you will have clear pathways across our restaurant network, competitive pay, and staff discounts through Jackpot. Casual to full-time opportunities available nationwide.

Qualifications

• Experience in retail or hospitality and a passion for training and mentoring.
• Ability to lead and coach teams to deliver exceptional service.
• Strong communication and safety compliance mindset.

Responsibilities

• Lead and supervise shifts to ensure smooth and safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Role model outstanding guest service.
• Support sales growth through exceptional service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.
• Encourage a culture of inclusiveness, trust, and accountability.

Skills

Leadership

Training & coaching

Customer service

Energetic & urgent

Tools

POS system

Job description

Hungry Jack's in Victoria is seeking a proactive trainer/coach to lead and develop crew members, delivering guest-obsessed service and safe, efficient operations. You will coach teams, model excellent guest experiences, and contribute to a positive, inclusive culture.

With on-the-job and leadership training, you will have clear pathways across our restaurant network, competitive pay, and staff discounts through Jackpot. Casual to full-time opportunities available nationwide.