Shift Leader & Guest Service Coach

MOUNT ISA PTY LTD; Mount Isa City; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

On-the-job training

Leadership training

Career pathways

Competitive pay

Staff discounts

National qualifications

Job summary

Hungry Jack's in Mount Isa is seeking a trainer to coach crew and lead shifts, delivering exceptional service while upholding safety and brand values.

You will develop staff skills, drive sales through outstanding service and suggestive selling, and support the national marketing plan to enhance the guest experience. A clear pathway for promotion across our restaurant network awaits the right candidate. Join a team with a guest-obsessed mindset and growing leadership opportunities.

Qualifications

• Experience in retail or hospitality is preferred, with a passion for developing others.
• Strong training, coaching and mentoring abilities to uplift crew performance.
• A guest-obsessed mindset and commitment to exceptional service.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Skills

Training

Coaching

Mentoring

Guest service

Job description

Hungry Jack's in Mount Isa is seeking a trainer to coach crew and lead shifts, delivering exceptional service while upholding safety and brand values.

You will develop staff skills, drive sales through outstanding service and suggestive selling, and support the national marketing plan to enhance the guest experience. A clear pathway for promotion across our restaurant network awaits the right candidate. Join a team with a guest-obsessed mindset and growing leadership opportunities.