Shift Lead — Guest Experience & Team Mentorship

MOUNT ISA PTY LTD; Mount Isa City; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

On-the-job training

Leadership & succession training

Career pathways

Staff discounts

National qualifications

Job summary

Hungry Jack's Mount Isa is seeking a trainer and mentor to lead crew, supervise shifts and deliver outstanding guest service while living our values. You will coach, train and role-model best practices, promote safety, support the National Marketing Plan, and drive sales through a guest-obsessed mindset.

We offer on-the-job leadership development, clear career pathways, staff discounts and opportunities to complete nationally accredited qualifications.

Qualifications

• Experience in retail or hospitality is preferred.
• Strong passion for training and mentoring.
• Guest Obsessed mindset and commitment to service.

Responsibilities

• Lead and supervise shifts to ensure smooth and safe operations.
• Provide training and coaching to team members.
• Model outstanding guest service and drive a culture of inclusiveness.
• Support sales growth through exceptional service and suggestive selling.
• Execute marketing initiatives to enhance customer experience and brand standards.
• Promote safety and compliance with operations standards.

Skills

Leadership

Coaching

Mentoring

Job description

Hungry Jack's Mount Isa is seeking a trainer and mentor to lead crew, supervise shifts and deliver outstanding guest service while living our values. You will coach, train and role-model best practices, promote safety, support the National Marketing Plan, and drive sales through a guest-obsessed mindset.

We offer on-the-job leadership development, clear career pathways, staff discounts and opportunities to complete nationally accredited qualifications.