Lead Shift Supervisor & Guest Service Coach

Hungry Jack's Pty Ltd; Wanneroo; Vor Ort; AUD 52.000 - 66.000; Vollzeit

Benefits dieser Stelle

On-the-job training

Leadership training

Career pathways

Competitive pay

Staff discounts

National qualifications

Zusammenfassung

Hungry Jack's Pty Ltd in Australia is seeking a dynamic trainer to coach crew through shifts, delivering our Guest Obsessed and People Power values. You will lead teams, coach performance, and model outstanding guest service while ensuring safety and compliance.

The role offers on-the-ground leadership development with extensive training, clear career pathways across our restaurant network, and opportunities to participate in national marketing initiatives and service excellence programs.

Qualifikationen

• Experience in retail or hospitality.
• Passion for training, coaching, and mentoring team members.
• Guest-obsessed mindset and commitment to exceptional service.
• Values: People Power, 100% Guest Obsessed, Stronger Together.

Aufgaben

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

Kenntnisse

Training focus

Coaching

Mentoring

Guest service

Leadership

Guest-obsessed mindset

Jobbeschreibung

Hungry Jack's Pty Ltd in Australia is seeking a dynamic trainer to coach crew through shifts, delivering our Guest Obsessed and People Power values. You will lead teams, coach performance, and model outstanding guest service while ensuring safety and compliance.

The role offers on-the-ground leadership development with extensive training, clear career pathways across our restaurant network, and opportunities to participate in national marketing initiatives and service excellence programs.