Shift Lead & Trainer — Guest-Obsessed Service Coach

Hungry Jack's® Pty Ltd; Brisbane; On-site; AUD 55,000 - 65,000; Full time

Job summary

Hungry Jack's® Pty Ltd in Brisbane is seeking a dedicated trainer and mentor to develop crew members and drive guest-obsessed service. You will lead shifts, coach staff, and ensure safe, efficient operations while modeling the high standards of our brand.

This role emphasizes on-the-job leadership training, clear career pathways, and opportunities to advance across our restaurant network. Competitive pay and staff benefits support your growth and service excellence.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring team members.
• Guest-obsessed mindset and commitment to exceptional service.

Responsibilities

• Lead and supervise shifts to ensure smooth and safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Role model outstanding guest service.
• Support sales growth through exceptional service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.
• Encourage a culture of inclusiveness, trust, and accountability.

Skills

Leadership

Training & coaching

Guest service

Communication

People skills

Job description

Hungry Jack's® Pty Ltd in Brisbane is seeking a dedicated trainer and mentor to develop crew members and drive guest-obsessed service. You will lead shifts, coach staff, and ensure safe, efficient operations while modeling the high standards of our brand.

This role emphasizes on-the-job leadership training, clear career pathways, and opportunities to advance across our restaurant network. Competitive pay and staff benefits support your growth and service excellence.