Shift Lead & Trainer — Elevate Guest Experience

Hungry Jack's ® Pty Ltd; Tweed Heads; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

On-the-job training

Leadership development

Career progression across restaurant网络

Competitive pay and penalties

Staff discounts via Jackpot

Nationally accredited qualifications

Job summary

Hungry Jack's Pty Ltd is looking for a trainer, coach and mentor to crew members, reporting to the Restaurant Manager, to bring our values of Guest Obsessed and People Power to life and deliver exceptional service.

This role focuses on leading shifts, coaching teams, ensuring safety, and supporting sales growth through outstanding service, with opportunities for career progression across the Hungry Jack's network.

Qualifications

• Experience in retail or hospitality.
• A passion for training, coaching, and mentoring team members.
• A ‘Guest Obsessed’ mindset and commitment to exceptional service.
• Values that align with Hungry Jack’s: People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, and Growth Mindset.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.

Skills

Experience in retail/hospitality

Training passion

Guest service mindset

Leadership potential

Job description

Hungry Jack's Pty Ltd is looking for a trainer, coach and mentor to crew members, reporting to the Restaurant Manager, to bring our values of Guest Obsessed and People Power to life and deliver exceptional service.

This role focuses on leading shifts, coaching teams, ensuring safety, and supporting sales growth through outstanding service, with opportunities for career progression across the Hungry Jack's network.