ServiceNow Specialist — Automate & Optimize IT Platform

Asahi Beverages; Melbourne; On-site; AUD 90,000 - 125,000; Full time

Job summary

Asahi Beverages is seeking an experienced ServiceNow Specialist to enhance and manage our ServiceNow platform across the business. You will combine technical expertise with a continuous improvement mindset to deliver smarter digital services, automate processes, and simplify delivery.

The role involves collaborating with offshore teams and engaging with stakeholders to implement practical solutions. Based in Melbourne, you will drive platform enhancements, support ITSM processes, and contribute

Qualifications

• Hands-on experience supporting or managing ServiceNow within a complex business environment.
• Experience coordinating platform enhancements, managing competing priorities and supporting continuous improvement initiatives.
• Strong knowledge of ServiceNow and IT service management processes.
• Experience working with offshore or distributed technical teams and external delivery partners.
• Strong communication and stakeholder engagement skills, with the ability to translate business requirements into practical technical solutions.

Responsibilities

• Support the ongoing management, performance and continuous improvement of the ServiceNow platform.
• Coordinate platform enhancements, integrations and development activities, balancing business priorities with operational needs.
• Work closely with an offshore technical team to support delivery quality, timelines and outcomes.
• Partner with business and technology stakeholders to understand requirements and deliver practical platform solutions.
• Identify opportunities to improve service delivery through automation, self-service and emerging AI capabilities.

Skills

Problem-solving

Stakeholder engagement

Proactive thinking

Communication skills

Tools

ServiceNow

Job description

Asahi Beverages is seeking an experienced ServiceNow Specialist to enhance and manage our ServiceNow platform across the business. You will combine technical expertise with a continuous improvement mindset to deliver smarter digital services, automate processes, and simplify delivery.

The role involves collaborating with offshore teams and engaging with stakeholders to implement practical solutions. Based in Melbourne, you will drive platform enhancements, support ITSM processes, and contribute