ServiceNow Platform Engineer — Automate & Optimize

Insignia Financial; City of Brisbane; On-site; AUD 120,000 - 180,000; Full time

Job summary

Insignia Financial in Brisbane is seeking a ServiceNow Platform Engineer to design, build and support scalable ServiceNow solutions that enhance service delivery, automate processes and drive adoption. This hands-on role sits in the Infrastructure, Cloud & Workplace team and collaborates with stakeholders to deliver secure, reliable platforms.

You will influence platform improvements, support integrations and contribute to the ongoing evolution of the ServiceNow environment while ensuring

Qualifications

• 5+ years of ServiceNow development experience in a mid-to-large enterprise environment.
• Strong hands-on experience across ServiceNow development, including ITSM and modules such as GRC, ITAM, BCM, SecOps, Enterprise Architecture or SPM.
• ServiceNow Certified System Administrator certification, with additional ServiceNow certifications highly regarded.
• Strong JavaScript and ServiceNow scripting expertise, including Flow Designer and IntegrationHub.
• Experience designing workflows, business rules, forms, catalog items and automation solutions.
• Knowledge of API integrations and web technologies, including REST/SOAP, HTML and CSS.
• Excellent problem-solving skills with the ability to develop practical and efficient solutions for complex challenges.
• Strong communication and stakeholder engagement skills, with a collaborative approach and commitment to continuous improvement

Responsibilities

• Design, develop, configure and document scalable ServiceNow applications, workflows and platform components that align with business needs and platform best practices.
• Translate business requirements into practical, sustainable technical solutions across ServiceNow modules and platform capabilities.
• Deliver workflow, service catalogue and automation enhancements that improve service delivery and reduce manual effort.
• Build and support integrations between ServiceNow and enterprise systems using approved integration patterns and technologies.
• Troubleshoot platform issues, conduct root cause analysis and resolve defects to maintain platform stability and performance.
• Manage platform lifecycle activities, including releases, deployments, cloning, upgrades and regression testing.
• Participate in the full software development lifecycle, ensuring solutions are secure, controlled and fit for purpose.
• Collaborate with business and technology stakeholders to deliver sustainable outcomes supported by quality documentation, knowledge sharing and continuous improvement.

Skills

ServiceNow development

ITSM modules

GRC

ITAM

BCM

SecOps

Enterprise Architecture

Flow Designer

IntegrationHub

JavaScript

REST/SOAP

HTML/CSS

Stakeholder communication

Education

ServiceNow Certified System Administrator

Tools

IntegrationHub

Flow Designer

Job description

Insignia Financial in Brisbane is seeking a ServiceNow Platform Engineer to design, build and support scalable ServiceNow solutions that enhance service delivery, automate processes and drive adoption. This hands-on role sits in the Infrastructure, Cloud & Workplace team and collaborates with stakeholders to deliver secure, reliable platforms.

You will influence platform improvements, support integrations and contribute to the ongoing evolution of the ServiceNow environment while ensuring