Digital ServiceNow Specialist

Asahi Beverages; Melbourne; On-site; AUD 90,000 - 125,000; Full time

Job summary

Asahi Beverages is seeking an experienced ServiceNow Specialist to enhance and manage our ServiceNow platform across the business. You will combine technical expertise with a continuous improvement mindset to deliver smarter digital services, automate processes, and simplify delivery.

The role involves collaborating with offshore teams and engaging with stakeholders to implement practical solutions. Based in Melbourne, you will drive platform enhancements, support ITSM processes, and contribute

Qualifications

• Hands-on experience supporting or managing ServiceNow within a complex business environment.
• Experience coordinating platform enhancements, managing competing priorities and supporting continuous improvement initiatives.
• Strong knowledge of ServiceNow and IT service management processes.
• Experience working with offshore or distributed technical teams and external delivery partners.
• Strong communication and stakeholder engagement skills, with the ability to translate business requirements into practical technical solutions.

Responsibilities

• Support the ongoing management, performance and continuous improvement of the ServiceNow platform.
• Coordinate platform enhancements, integrations and development activities, balancing business priorities with operational needs.
• Work closely with an offshore technical team to support delivery quality, timelines and outcomes.
• Partner with business and technology stakeholders to understand requirements and deliver practical platform solutions.
• Identify opportunities to improve service delivery through automation, self-service and emerging AI capabilities.

Skills

Problem-solving

Stakeholder engagement

Proactive thinking

Communication skills

Tools

ServiceNow

Job description

Your Impact

Play a key role in enhancing Asahi Beverages’ ServiceNow platform, helping deliver smarter, more efficient digital services across the business. Combining technical expertise with a continuous improvement mindset, you’ll support platform enhancements, improve service delivery and identify opportunities to simplify processes through automation.

Your Impact

Play a key role in enhancing Asahi Beverages’ ServiceNow platform, helping deliver smarter, more efficient digital services across the business. Combining technical expertise with a continuous improvement mindset, you’ll support platform enhancements, improve service delivery and identify opportunities to simplify processes through automation.

Key Responsibilities

• Support the ongoing management, performance and continuous improvement of the ServiceNow platform.
• Coordinate platform enhancements, integrations and development activities, balancing business priorities with operational needs.
• Work closely with an offshore technical team to support delivery quality, timelines and outcomes.
• Partner with business and technology stakeholders to understand requirements and deliver practical platform solutions.
• Identify opportunities to improve service delivery through automation, self-service and emerging AI capabilities.

About You

You're an experienced ServiceNow Specialist who brings strong technical knowledge, a proactive approach to problem-solving and the ability to work effectively with stakeholders. You enjoy improving systems, finding smarter ways of working and contributing to solutions that make a real difference.

• Hands-on experience supporting or managing ServiceNow within a complex business environment.
• Experience coordinating platform enhancements, managing competing priorities and supporting continuous improvement initiatives.
• Strong knowledge of ServiceNow and IT service management processes.
• Experience working with offshore or distributed technical teams and external delivery partners.\
• Strong communication and stakeholder engagement skills, with the ability to translate business requirements into practical technical solutions.

Why Asahi Beverages?

At Asahi Beverages, we’re passionate about crafting more than just drinks – we craft moments of connection, celebration and shared enjoyment. We bring together a diverse portfolio of iconic beverage brands, a commitment to quality and a drive to constantly innovate. Headquartered in Melbourne and with facilities right across Australia and New Zealand, you’ll find Asahi is a place where talent is nurtured and ambition is rewarded. If you’re ready to toast your future, we’re ready to meet you.