ServiceNow Automation & Platform Specialist

Asahi Beverages Group

Melbourne

On-site

AUD 120,000 - 170,000

Full time

1 hour ago

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Job summary

Asahi Beverages Group is seeking a ServiceNow Specialist to enhance and automate our ServiceNow platform from Melbourne. You will translate business needs into practical solutions, coordinate with offshore teams and drive continuous improvement across IT, HR and business stakeholders.

Expect hands-on responsibility for platform enhancements, strong ITSM knowledge and a proactive approach to problem-solving.

Qualifications

Hands-on experience supporting or managing ServiceNow within a complex business environment.
Experience coordinating platform enhancements, managing competing priorities and supporting continuous improvement initiatives.
Strong knowledge of ServiceNow and IT service management processes.
Experience working with offshore or distributed technical teams and external delivery partners.
Strong communication and stakeholder engagement skills, with the ability to translate business requirements into practical technical solutions.

Responsibilities

Support the ongoing management, performance and continuous improvement of the ServiceNow platform.
Coordinate platform enhancements, integrations and development activities, balancing business priorities with operational needs.
Work closely with an offshore technical team to support delivery quality, timelines and outcomes.
Partner with business and technology stakeholders to understand requirements and deliver practical platform solutions.
Identify opportunities to improve service delivery through automation, self-service and emerging AI capabilities.