ServiceNow Engineer | ITSM & Automation Specialist

Accenture PLC; Brisbane; In loco; AUD 90.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Progressive Employee Benefits

Descrizione del lavoro

Accenture Brisbane is seeking expressions of interest for experienced ServiceNow professionals to join as Developers, Consultants, or Architects. You will implement, configure, and maintain the ServiceNow platform, driving automation and streamlined IT services across the business.

You will work with IT teams and stakeholders to design solutions, develop integrations, and provide post-implementation support, ensuring best practices and ITIL alignment throughout.

Competenze

• Proven experience in working with ServiceNow (Developer, Consultant, or Administrator roles).
• Strong knowledge of ITSM processes (Incident, Problem, Change, Knowledge).
• Familiarity with ServiceNow modules such as HRSD, ITOM, Virtual Agent, APM, etc.

Mansioni

• Participate in the full ServiceNow implementation lifecycle, including requirements gathering, solution design, configuration, testing, and deployment.
• Design and configure ServiceNow modules (ITSM, HRSD, ITOM) based on business needs.
• Develop integrations between ServiceNow and other enterprise systems using REST, SOAP, and other technologies.
• Implement workflows, business rules, and automation to streamline processes and improve user experience.
• Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform.
• Create and maintain documentation for processes, configurations, and solutions, following ITIL best practices.
• Assist with upgrades, patches, and new releases to enhance functionality.
• Provide training and support to end users and junior team members as needed.

Conoscenze

ServiceNow expertise

ITSM processes

ITIL knowledge

Agile methodologies

Strumenti

REST

SOAP

Web Services

Descrizione del lavoro

Accenture Brisbane is seeking expressions of interest for experienced ServiceNow professionals to join as Developers, Consultants, or Architects. You will implement, configure, and maintain the ServiceNow platform, driving automation and streamlined IT services across the business.

You will work with IT teams and stakeholders to design solutions, develop integrations, and provide post-implementation support, ensuring best practices and ITIL alignment throughout.