Digital ServiceNow Specialist

Asahi Beverages Group; Melbourne; On-site; AUD 120,000 - 170,000; Full time

Job summary

Asahi Beverages Group is seeking a ServiceNow Specialist to enhance and automate our ServiceNow platform from Melbourne. You will translate business needs into practical solutions, coordinate with offshore teams and drive continuous improvement across IT, HR and business stakeholders.

Expect hands-on responsibility for platform enhancements, strong ITSM knowledge and a proactive approach to problem-solving.

Qualifications

• Hands-on experience supporting or managing ServiceNow within a complex business environment.
• Experience coordinating platform enhancements, managing competing priorities and supporting continuous improvement initiatives.
• Strong knowledge of ServiceNow and IT service management processes.
• Experience working with offshore or distributed technical teams and external delivery partners.
• Strong communication and stakeholder engagement skills, with the ability to translate business requirements into practical technical solutions.

Responsibilities

• Support the ongoing management, performance and continuous improvement of the ServiceNow platform.
• Coordinate platform enhancements, integrations and development activities, balancing business priorities with operational needs.
• Work closely with an offshore technical team to support delivery quality, timelines and outcomes.
• Partner with business and technology stakeholders to understand requirements and deliver practical platform solutions.
• Identify opportunities to improve service delivery through automation, self-service and emerging AI capabilities.

Skills

ServiceNow

ITSM

Stakeholder engagement

Offshore collaboration

Job description

Help enhance Asahi Beverages’ ServiceNow platform, driving smarter digital services, automation and continuous improvement.

Play a key role in enhancing Asahi Beverages’ ServiceNow platform, helping deliver smarter, more efficient digital services across the business. Combining technical expertise with a continuous improvement mindset, you’ll support platform enhancements, improve service delivery and identify opportunities to simplify processes through automation.

Working closely with Digital, IT, HR and business stakeholders, you’ll help translate business needs into practical ServiceNow solutions, coordinate delivery with our offshore team and contribute to the ongoing development of this important business platform.

Key Responsibilities

• Support the ongoing management, performance and continuous improvement of the ServiceNow platform.
• Coordinate platform enhancements, integrations and development activities, balancing business priorities with operational needs.
• Work closely with an offshore technical team to support delivery quality, timelines and outcomes.
• Partner with business and technology stakeholders to understand requirements and deliver practical platform solutions.
• Identify opportunities to improve service delivery through automation, self-service and emerging AI capabilities.

About You

You're an experienced ServiceNow Specialist who brings strong technical knowledge, a proactive approach to problem-solving and the ability to work effectively with stakeholders. You enjoy improving systems, finding smarter ways of working and contributing to solutions that make a real difference.

• Hands-on experience supporting or managing ServiceNow within a complex business environment.
• Experience coordinating platform enhancements, managing competing priorities and supporting continuous improvement initiatives.
• Strong knowledge of ServiceNow and IT service management processes.
• Experience working with offshore or distributed technical teams and external delivery partners.\
• Strong communication and stakeholder engagement skills, with the ability to translate business requirements into practical technical solutions.

At Asahi Beverages, we're passionate about crafting more than just drinks – we craft moments of connection, celebration and shared enjoyment. We bring together a diverse portfolio of iconic beverage brands, a commitment to quality and a drive to constantly innovate. Headquartered in Melbourne and with facilities right across Australia and New Zealand, you'll find Asahi is a place where talent is nurtured and ambition is rewarded. If you're ready to toast your future, we're ready to meet you.

• Advertised: 09 November 2026 AEST