ServiceNow ITOM Specialist: Discovery, Mapping & CMDB

8200 Accenture Australia P/L Company; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Parental leave

Career breaks

Flexible work arrangements

Diversity and inclusion

Family inclusive workplace

Job summary

Accenture Australia is seeking a skilled ServiceNow ITOM Consultant to lead the design, development and implementation of IT Operations Management solutions on the ServiceNow platform. You will focus on automating visibility into infrastructure, services and dependencies using modules like Discovery, Service Mapping, Event Management and CMDB.

You will implement and configure ITOM modules, work with stakeholders to gather requirements, and design health dashboards and integration with

Qualifications

• 3+ years of hands‑on experience implementing ServiceNow ITOM modules.
• Strong expertise in Discovery, Service Mapping, and Event Management.
• Solid understanding of network, infrastructure, cloud (AWS, Azure, GCP), and hybrid environments.

Responsibilities

• Implement and configure ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, Orchestration, and CMDB.
• Gather requirements and align ITOM capabilities with business objectives.
• Configure MID Servers, patterns, probes, sensors, and integrations with infrastructure components.

Skills

ServiceNow ITOM

Discovery

Service Mapping

Event Management

MID Server

JavaScript

Flow Designer

Education

ServiceNow CSA

CIS-ITOM

Tools

SolarWinds

Dynatrace

Zabbix

Splunk

Job description

Accenture Australia is seeking a skilled ServiceNow ITOM Consultant to lead the design, development and implementation of IT Operations Management solutions on the ServiceNow platform. You will focus on automating visibility into infrastructure, services and dependencies using modules like Discovery, Service Mapping, Event Management and CMDB.

You will implement and configure ITOM modules, work with stakeholders to gather requirements, and design health dashboards and integration with