Senior ServiceNow ITOM Consultant

Accenture Global; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

18 weeks paid parental leave

Career breaks (long/short-term)

Career development program

Local and international career opps

Family Inclusive Workplace

Flexible work arrangements

Diversity & Inclusion recognition

Job summary

Accenture in Melbourne seeks a skilled ServiceNow ITOM Consultant to lead design, development and implementation of IT Operations Management solutions on the ServiceNow platform. The role focuses on automating and improving visibility into infrastructure, services and dependencies via Discovery, Service Mapping, Event Management, and CMDB.

You will configure MID Servers, dashboards, health rules, and integrations with tools, while mentoring clients and teams. CSA is required; CIS-ITOM preferred.

Qualifications

• 3+ years hands-on experience implementing ServiceNow ITOM modules.
• Strong expertise in Discovery, Service Mapping and Event Management.
• Solid understanding of network, infrastructure, cloud, and hybrid environments.
• Experience with MID Server configuration & troubleshooting.
• Proficiency in JavaScript, ServiceNow APIs, and Flow Designer.
• CSA certified; CIS-ITOM preferred.
• Data modeling and CMDB health maintenance skills.
• Excellent analytical, communication and client-facing abilities.

Responsibilities

• Lead and support design, development and implementation of ITOM solutions on ServiceNow.
• Configure Discovery, Service Mapping, Event Management, Orchestration and CMDB.
• Gather requirements and align ITOM capabilities with business goals.
• Design health dashboards and event correlation rules.
• Maintain CMDB data integrity and reconciliation rules.
• Integrate ITOM with third-party tools (e.g., SolarWinds, Dynatrace).
• Support upgrades, patches and testing of ITOM apps.
• Provide knowledge transfer and mentorship to clients or teams.

Skills

ITOM

ServiceNow

Discovery

Service Mapping

Event Management

CIS-ITOM

CSA

JavaScript

MID Server

Flow Designer

Tools

MID Server

Flow Designer

ServiceNow Scripting

Job description

Accenture in Melbourne seeks a skilled ServiceNow ITOM Consultant to lead design, development and implementation of IT Operations Management solutions on the ServiceNow platform. The role focuses on automating and improving visibility into infrastructure, services and dependencies via Discovery, Service Mapping, Event Management, and CMDB.

You will configure MID Servers, dashboards, health rules, and integrations with tools, while mentoring clients and teams. CSA is required; CIS-ITOM preferred.