ServiceNow ITOM Consultant

Accenture PLC; Melbourne; Vor Ort; AUD 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

Parental leave

Career breaks

Flexible work arrangements

Diversity and inclusion

Family inclusive workplace

Zusammenfassung

Accenture Australia is seeking a skilled ServiceNow ITOM Consultant to lead the design, development and implementation of IT Operations Management solutions on the ServiceNow platform. You will focus on automating visibility into infrastructure, services and dependencies using modules like Discovery, Service Mapping, Event Management and CMDB.

You will implement and configure ITOM modules, work with stakeholders to gather requirements, and design health dashboards and integration with

Qualifikationen

• 3+ years of hands‑on experience implementing ServiceNow ITOM modules.
• Strong expertise in Discovery, Service Mapping, and Event Management.
• Solid understanding of network, infrastructure, cloud (AWS, Azure, GCP), and hybrid environments.

Aufgaben

• Implement and configure ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, Orchestration, and CMDB.
• Gather requirements and align ITOM capabilities with business objectives.
• Configure MID Servers, patterns, probes, sensors, and integrations with infrastructure components.

Kenntnisse

ServiceNow ITOM

Discovery

Service Mapping

Event Management

MID Server

JavaScript

Flow Designer

Ausbildung

ServiceNow CSA

CIS-ITOM

Tools

SolarWinds

Dynatrace

Zabbix

Splunk

Jobbeschreibung

About Accenture: We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces.

Join Accenture to work at the heart of change. Visit us at www.accenture.com

Job Summary: We are seeking a highly skilled ServiceNow ITOM Consultant to lead and support the design, development, and implementation of IT Operations Management solutions on the ServiceNow platform. This role focuses on delivering intelligent operations by automating and enhancing visibility into infrastructure, services, and dependencies through modules such as Discovery, Service Mapping, Event Management, and CMDB.

Key Responsibilities:

Implement and configure ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, Orchestration, and CMDB.

Work with stakeholders to gather requirements and align ITOM capabilities with business objectives.

Configure MID Servers, patterns, probes, sensors, and integrations with various infrastructure components.

Design and implement health dashboards and event correlation rules.

Maintain CMDB data integrity, normalization, and reconciliation rules.

Integrate ServiceNow ITOM with third‑party tools (e.g., SolarWinds, Dynatrace, Zabbix, Splunk).

Conduct workshops and assessments to define ITOM roadmaps and strategies.

Support ServiceNow upgrades, patching, and testing of ITOM applications.

Provide knowledge transfer and mentorship to clients or internal teams.

Security Clearance:

Current Baseline Security Clearance and willingness to upgrade to NV1. Australian Citizens with ability to obtain a clearance considered.

Requirements:

3+ years of hands‑on experience implementing ServiceNow ITOM modules.

Strong expertise in Discovery (both horizontal and top‑down), Service Mapping, and Event Management.

Solid understanding of network, infrastructure, cloud (AWS, Azure, GCP), and hybrid environments.

Experience with MID Server configuration and troubleshooting.

Proficiency in JavaScript, ServiceNow scripting APIs, and Flow Designer.

ServiceNow Certified System Administrator (CSA) required.

ServiceNow Certified Implementation Specialist – ITOM (CIS‑ITOM) is highly preferred.

Experience with data modeling and maintaining CMDB health.

Strong analytical, communication, and client‑facing skills.

Benefits of working at Accenture:

18 weeks paid parental leave

Long & short‑term career break opportunities

Structured career development program

Local and international career opportunities.

Certified as a Family Inclusive Workplace.

Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

Equal Employment Opportunity Statement for Australia:

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. We encourage applications from all people with the relevant skillset, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination.

If you require adjustments to the recruitment process or have a preferred communication method, please email [e-mail] and cite the relevant Job Number, or contact us on [phone]. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

Equal Employment Opportunity Statement for Australia:

At Accenture, we recognize that our people are multi‑dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day. Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination.

If you require adjustments to the recruitment process or have a preferred communication method, please email [e-mail] and cite the relevant Job Number, or contact us on [phone]. To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Explore your next step at Accenture