Senior ServiceNow ITOM Consultant: Discovery & CMDB

Accenture Global; Canberra; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

18 weeks paid parental leave

Career development program

Flexible work arrangements

Job summary

Accenture in Australia is seeking a skilled ServiceNow ITOM Consultant to lead design, development, and implementation of IT Operations Management solutions on the ServiceNow platform. You will focus on automating and improving visibility into infrastructure, services, and dependencies through modules like Discovery, Service Mapping, Event Management, and CMDB.

Join a global technology leader delivering innovative IT operations solutions.

Qualifications

• 3+ years hands-on experience implementing ServiceNow ITOM modules.
• Proven expertise in Discovery, Service Mapping, and Event Management.

Responsibilities

• Implement and configure ITOM modules: Discovery, Service Mapping, Event Management, Orchestration, and CMDB.
• Gather requirements and align ITOM capabilities with business objectives.
• Configure MID Servers, patterns, probes, sensors, and integrations with infrastructure components.
• Design health dashboards and event correlation rules.
• Maintain CMDB data integrity, normalization, and reconciliation rules.
• Integrate ServiceNow ITOM with third‑party tools (e.g., SolarWinds, Dynatrace, Zabbix, Splunk).
• Conduct workshops to define ITOM roadmaps and strategies.
• Support ServiceNow upgrades, patching, and testing of ITOM applications.
• Provide knowledge transfer and mentorship to clients or internal teams.

Skills

Discovery

Service Mapping

Event Management

MID Server

JavaScript

ServiceNow APIs

Flow Designer

CMDB

CSA

CIS-ITOM

Job description

Accenture in Australia is seeking a skilled ServiceNow ITOM Consultant to lead design, development, and implementation of IT Operations Management solutions on the ServiceNow platform. You will focus on automating and improving visibility into infrastructure, services, and dependencies through modules like Discovery, Service Mapping, Event Management, and CMDB.

Join a global technology leader delivering innovative IT operations solutions.