ServiceNow ITOM Consultant: Flexible Work & CMDB Expert

Accenture Australia; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Parental leave (18 weeks)

Career development program

Flexible work arrangements

Diversity & Inclusion focus

Global opportunities

Job summary

Accenture seeks a ServiceNow ITOM Consultant to lead design, development, and deployment of IT Operations Management solutions on the ServiceNow platform. The role focuses on automating visibility into infrastructure, services, and dependencies using modules such as Discovery, Service Mapping, Event Management, and CMDB.

Responsibilities include configuring ITOM modules, integrating with tools like SolarWinds, Dynatrace, Zabbix, and Splunk, and guiding workshops to define ITOM roadmaps.

Qualifications

• 3+ years hands-on experience implementing ServiceNow ITOM modules.
• Strong expertise in Discovery, Service Mapping, and Event Management.
• Understanding of network, infrastructure, cloud (AWS, Azure, GCP) and hybrid environments.
• Experience with MID Server configuration and troubleshooting.
• CSA certification required.
• CIS-ITOM preferred.
• Experience with CMDB health and data modeling.
• Strong analytical and client-facing communication skills.

Responsibilities

• Implement and configure ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, Orchestration, and CMDB.
• G...
• Work with stakeholders to gather requirements and align ITOM capabilities with business objectives.
• Configure MID Servers, patterns, probes, sensors, and integrations with various infrastructure components.
• Design and implement health dashboards and event correlation rules.
• Maintain CMDB data integrity, normalization, and reconciliation rules.
• Integrate ServiceNow ITOM with third‑party tools (e.g., SolarWinds, Dynatrace, Zabbix, Splunk).
• Conduct workshops and assessments to define ITOM roadmaps and strategies.
• Support ServiceNow upgrades, patching, and testing of ITOM applications.
• Provide knowledge transfer and mentorship to clients or internal teams.

Skills

JavaScript

ServiceNow scripting

Flow Designer

MID Server

Discovery

Service Mapping

Event Management

CMDB

Data modeling

Client-facing

Tools

SolarWinds

Dynatrace

Zabbix

Splunk

Job description

Accenture seeks a ServiceNow ITOM Consultant to lead design, development, and deployment of IT Operations Management solutions on the ServiceNow platform. The role focuses on automating visibility into infrastructure, services, and dependencies using modules such as Discovery, Service Mapping, Event Management, and CMDB.

Responsibilities include configuring ITOM modules, integrating with tools like SolarWinds, Dynatrace, Zabbix, and Splunk, and guiding workshops to define ITOM roadmaps.