ServiceNow ITOM Lead: Discovery, Mapping & CMDB

Accenture Global; Australia; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Parental leave (18 weeks) welcomed

Career breaks

Career development program

Global opportunities

Family Inclusive Workplace

Flexible work arrangements

Diversity & Inclusion

Job summary

Accenture seeks a ServiceNow ITOM Consultant to lead design, development and implementation of IT Operations Management solutions on the ServiceNow platform. You will automate and enhance visibility into infrastructure, services and dependencies using modules like Discovery, Service Mapping, Event Management and CMDB.

You will configure MID Servers, dashboards, and integrations while collaborating with stakeholders to align ITOM with business goals and drive data‑driven operations.

Qualifications

• 3+ years of hands‑on experience implementing ServiceNow ITOM modules.
• Strong expertise in Discovery (horizontal and top‑down), Service Mapping, and Event Management.
• Solid understanding of networks, infrastructure, cloud (AWS, Azure, GCP) and hybrid environments.
• Experience with MID Server configuration and troubleshooting.
• Proficiency in JavaScript, ServiceNow scripting APIs, and Flow Designer.
• ServiceNow CSA certification required.
• CIS‑ITOM certification preferred.
• Experience with CMDB health data modeling and reconciliation.
• Strong analytical, communication, and client‑facing skills.

Responsibilities

• Implement and configure ITOM modules: Discovery, Service Mapping, Event Management, Orchestration, and CMDB.
• Gather requirements with stakeholders and align ITOM capabilities with business goals.
• Configure MID Servers, patterns, probes, sensors, and integrations with diverse infrastructure components.
• Design health dashboards and event correlation rules; maintain CMDB data integrity and reconciliation rules.
• Integrate ServiceNow ITOM with third‑party tools (e.g., SolarWinds, Dynatrace, Zabbix, Splunk).
• Conduct workshops to define ITOM roadmaps and strategies.
• Support ServiceNow upgrades, patches, and testing of ITOM apps.
• Provide knowledge transfer and mentorship to clients or internal teams.

Skills

Discovery

Service Mapping

Event Management

ITOM architecture

Cloud (AWS/Azure/GCP)

JavaScript

Tools

MID Server

ServiceNow scripting APIs

Flow Designer

Job description

Accenture seeks a ServiceNow ITOM Consultant to lead design, development and implementation of IT Operations Management solutions on the ServiceNow platform. You will automate and enhance visibility into infrastructure, services and dependencies using modules like Discovery, Service Mapping, Event Management and CMDB.

You will configure MID Servers, dashboards, and integrations while collaborating with stakeholders to align ITOM with business goals and drive data‑driven operations.