ServiceNow ITOM Consultant - Discovery & CMDB Specialist

Accenture Global; Brisbane; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

18 weeks parental leave

Career development program

Global career opportunities

Flexible work arrangements

Diversity & Inclusion initiatives

Job summary

Accenture is seeking a ServiceNow ITOM Consultant to lead design, development, and implementation of ITOM on the ServiceNow platform. You will automate visibility into infrastructure and services, using Discovery, Service Mapping, Event Management, and CMDB components.

You’ll configure MID Servers, patterns, probes, and integrations, develop health dashboards, and ensure CMDB data integrity. Strong scripting and Flow Designer skills are essential; CSA is required and CIS-ITOM is highly preferred.

Qualifications

• Hands-on experience implementing ServiceNow ITOM modules.
• Experience with Discovery, Service Mapping and Event Management.
• Familiarity with IT infrastructure, cloud environments (AWS, Azure, GCP) and hybrid setups.
• Proficiency in JavaScript, ServiceNow scripting APIs, and Flow Designer.
• CSA certification is required; CIS-ITOM preferred.

Responsibilities

• Lead and support design, development, and implementation of ITOM solutions on ServiceNow.
• Configure ITOM modules: Discovery, Service Mapping, Event Management, Orchestration, CMDB.
• Define health dashboards, event correlation rules, and CMDB health.
• Integrate ServiceNow ITOM with third‑party tools and perform upgrades/testing.
• Mentor clients or internal teams and conduct workshops to set ITOM roadmaps.

Skills

3+ years hands-on ServiceNow ITOM

Discovery

Service Mapping

Event Management

MID Server configuration

JavaScript

Flow Designer

Scripting APIs

CSA

CIS-ITOM

Education

CSA Certification

CIS-ITOM Certification

Tools

MID Server

ServiceNow

Job description

Accenture is seeking a ServiceNow ITOM Consultant to lead design, development, and implementation of ITOM on the ServiceNow platform. You will automate visibility into infrastructure and services, using Discovery, Service Mapping, Event Management, and CMDB components.

You’ll configure MID Servers, patterns, probes, and integrations, develop health dashboards, and ensure CMDB data integrity. Strong scripting and Flow Designer skills are essential; CSA is required and CIS-ITOM is highly preferred.