ServiceNow ITOM Consultant

Accenture Australia; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Parental leave (18 weeks)

Career development program

Flexible work arrangements

Diversity & Inclusion focus

Global opportunities

Job summary

Accenture seeks a ServiceNow ITOM Consultant to lead design, development, and deployment of IT Operations Management solutions on the ServiceNow platform. The role focuses on automating visibility into infrastructure, services, and dependencies using modules such as Discovery, Service Mapping, Event Management, and CMDB.

Responsibilities include configuring ITOM modules, integrating with tools like SolarWinds, Dynatrace, Zabbix, and Splunk, and guiding workshops to define ITOM roadmaps.

Qualifications

• 3+ years hands-on experience implementing ServiceNow ITOM modules.
• Strong expertise in Discovery, Service Mapping, and Event Management.
• Understanding of network, infrastructure, cloud (AWS, Azure, GCP) and hybrid environments.
• Experience with MID Server configuration and troubleshooting.
• CSA certification required.
• CIS-ITOM preferred.
• Experience with CMDB health and data modeling.
• Strong analytical and client-facing communication skills.

Responsibilities

• Implement and configure ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, Orchestration, and CMDB.
• G...
• Work with stakeholders to gather requirements and align ITOM capabilities with business objectives.
• Configure MID Servers, patterns, probes, sensors, and integrations with various infrastructure components.
• Design and implement health dashboards and event correlation rules.
• Maintain CMDB data integrity, normalization, and reconciliation rules.
• Integrate ServiceNow ITOM with third‑party tools (e.g., SolarWinds, Dynatrace, Zabbix, Splunk).
• Conduct workshops and assessments to define ITOM roadmaps and strategies.
• Support ServiceNow upgrades, patching, and testing of ITOM applications.
• Provide knowledge transfer and mentorship to clients or internal teams.

Skills

JavaScript

ServiceNow scripting

Flow Designer

MID Server

Discovery

Service Mapping

Event Management

CMDB

Data modeling

Client-facing

Tools

SolarWinds

Dynatrace

Zabbix

Splunk

Job description

About Accenture: We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well‑being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Job Summary

We are seeking a highly skilled ServiceNow ITOM Consultant to lead and support the design, development, and implementation of IT Operations Management solutions on the ServiceNow platform. This role focuses on delivering intelligent operations by automating and enhancing visibility into infrastructure, services, and dependencies through modules such as Discovery, Service Mapping, Event Management, and CMDB.

Key Responsibilities

• Implement and configure ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, Orchestration, and CMDB.
• Work with stakeholders to gather requirements and align ITOM capabilities with business objectives.
• Configure MID Servers, patterns, probes, sensors, and integrations with various infrastructure components.
• Design and implement health dashboards and event correlation rules.
• Maintain CMDB data integrity, normalization, and reconciliation rules.
• Integrate ServiceNow ITOM with third‑party tools (e.g., SolarWinds, Dynatrace, Zabbix, Splunk).
• Conduct workshops and assessments to define ITOM roadmaps and strategies.
• Support ServiceNow upgrades, patching, and testing of ITOM applications.
• Provide knowledge transfer and mentorship to clients or internal teams.

Security Clearance

• Current Baseline Security Clearance and willingness to upgrade to NV1.
• Australian Citizens with ability to obtain a clearance considered.

Requirements

• 3+ years of hands‑on experience implementing ServiceNow ITOM modules.
• Strong expertise in Discovery (both horizontal and top‑down), Service Mapping, and Event Management.
• Solid understanding of network, infrastructure, cloud (AWS, Azure, GCP), and hybrid environments.
• Experience with MID Server configuration and troubleshooting.
• Proficiency in JavaScript, ServiceNow scripting APIs, and Flow Designer.
• ServiceNow Certified System Administrator (CSA) required.
• ServiceNow Certified Implementation Specialist – ITOM (CIS‑ITOM) is highly preferred.
• Experience with data modeling and maintaining CMDB health.
• Strong analytical, communication, and client‑facing skills.

Benefits of working at Accenture

• 18 weeks paid parental leave
• Long & short‑term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

Equal Employment Opportunity Statement for Australia

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