ServiceNow Architect: ITOM, ITSM & Automation Expert

NRI Australia & New Zealand

Sydney

On-site

AUD 110,000 - 180,000

Full time

5 days ago

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Job summary

NRI Australia & New Zealand is seeking a ServiceNow Technical Consultant to join our Sydney-based team. You will establish yourself as a subject matter expert and trusted advisor, delivering ServiceNow configurations, integrations and optimised IT operations across challenging client environments.

Experience with ITOM/AIOps, ITSM/ITIL, scripting and data modelling is essential. Strong communication skills and a collaborative mindset are required to drive meaningful enterprise outcomes within a

Qualifications

Strong understanding of the ServiceNow platform and its features.
Strong understanding of ServiceNow ITOM/AIOps and its features.
Knowledge of scripting languages.
Experience with ServiceNow configuration, customization and administration.
Familiarity with ServiceNow data models, tables, fields, forms and business rules.

Responsibilities

Establish yourself as a subject matter expert and trusted advisor across client environments.
Collaborate with diverse teams to deliver ServiceNow solutions in complex, modern tech environments.
Leverage automation and integrations to maximise reliability and performance.
Provide guidance on ITSM best practices (ITIL) and ITOM/AIOps.

Skills

ServiceNow platform

ITOM/AIOps

Scripting

ServiceNow configuration

Data models

ITSM/ITIL

Troubleshooting

Integrations

Communication & collaboration

ServiceNow certifications

Job description

Experience with ITOM/AIOps, ITSM/ITIL, scripting and data modelling is essential. Strong communication skills and a collaborative mindset are required to drive meaningful enterprise outcomes within a

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