Service Workshop Lead - Customer Experience & Team Growth

Northpoint Toyota; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Training and career development

Equal Opportunity Employer

Job summary

Northpoint Toyota Hillcrest is seeking a hands-on Service Manager/Assistant Manager to support the Service Manager in delivering exceptional customer experiences and running a safe, productive workshop. You will lead a team of Service Advisors and Technicians to ensure a smooth communication path from workshop to customer.

The role focuses on building positive customer and employee relationships, controlling costs, operating at optimal capacity, and ensuring compliance with warranty processes.

Qualifications

• Experience as Assistant Manager in a busy workshop or a Service Manager wanting to move to a larger workshop.
• Excellent telephone manner and outstanding communication skills.
• Solid knowledge of motor vehicles and ability to liaise with service technicians.
• Current driver’s license.
• Commitment to safe work practices and cost control.

Responsibilities

• Lead and motivate a team of Service Advisors and Technicians.
• Support the Service Manager in running customer experience and workshop operations.
• Maintain clear communication between the workshop and customers.
• Build and maintain positive customer and employee relationships.
• Control costs and optimize capacity while following warranty processes.
• Liaise with customers and service technicians.

Skills

Team leadership

Customer service

Communication

Tools

Microsoft Office

Job description

Northpoint Toyota Hillcrest is seeking a hands-on Service Manager/Assistant Manager to support the Service Manager in delivering exceptional customer experiences and running a safe, productive workshop. You will lead a team of Service Advisors and Technicians to ensure a smooth communication path from workshop to customer.

The role focuses on building positive customer and employee relationships, controlling costs, operating at optimal capacity, and ensuring compliance with warranty processes.