Assistant Service Manager

NORTHPOINT TOYOTA; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Training and career development

Equal Opportunity Employer

Job summary

Northpoint Toyota Hillcrest is seeking a hands-on Service Manager/Assistant Manager to support the Service Manager in delivering exceptional customer experiences and running a safe, productive workshop. You will lead a team of Service Advisors and Technicians to ensure a smooth communication path from workshop to customer.

The role focuses on building positive customer and employee relationships, controlling costs, operating at optimal capacity, and ensuring compliance with warranty processes.

Qualifications

• Experience as Assistant Manager in a busy workshop or a Service Manager wanting to move to a larger workshop.
• Excellent telephone manner and outstanding communication skills.
• Solid knowledge of motor vehicles and ability to liaise with service technicians.
• Current driver’s license.
• Commitment to safe work practices and cost control.

Responsibilities

• Lead and motivate a team of Service Advisors and Technicians.
• Support the Service Manager in running customer experience and workshop operations.
• Maintain clear communication between the workshop and customers.
• Build and maintain positive customer and employee relationships.
• Control costs and optimize capacity while following warranty processes.
• Liaise with customers and service technicians.

Skills

Team leadership

Customer service

Communication

Tools

Microsoft Office

Job description

This role is primarily to support the Service Manager in running the customer experience and the safe, productive and efficient workshop of the Hillcrest Service Department. This will involve motivating and leading a team of Service Advisors and Technicians to ensure a smooth communication path from the workshop to the customer.

About our Hillcrest operation:

14 technicians including apprentices

2 car washers

Reporting to the Service Manager and working closely with all Northpoint Departments you will:

Have experience working as an Assistant Manager in a busy workshop or a Service Manager wanting to move to a larger workshop.

Be highly motivated and well-organised.

Have outstanding communication skills including excellent telephone manner.

Provide the best possible service to customers while maintaining an efficient and profitable operation.

• building and maintaining positive customer and employee relationships;
• controlling costs;
• operating at optimum capacity and ensuring compliance with manufacturer warranty process.

Liaise with customers and service technician.

Possess a solid knowledge of motor vehicles.

Exhibit strong computer skills and are proficient in Microsoft Office.

Hold a current driver's license.

Ensure that safe work practices are adhered to.

Northpoint isa family business and a leader in the automotive industry with more than 200 employees at metropolitan and regional sites.

If you are a current VISA holder, please advise what VISA and expiry date in your application.

Northpoint offers ongoing training and career development and is an Equal Opportunity Employer.