Assistant Service Manager: Lead Workshop & Customer Care

Eagers Automotive; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Employee Assistance Program

Novated leasing options

Vehicle purchase discounts

Salary packaging flexibility

Job summary

Adtrans Hino Narellan is seeking an experienced and motivated Assistant Service Manager to support the day‑to‑day operations of our busy service department. Reporting to the Service Manager, you will lead the service team, mentor Service Advisors and workshop staff, and ensure exceptional customer experiences.

You will manage workflow to maximise efficiency, monitor performance against targets, and contribute to staff development and continuous improvement within a leading commercial vehicle

Qualifications

• Experience in a Service Advisor, Workshop Controller, Assistant Service Manager or similar automotive leadership role.
• Strong customer service and relationship management skills.
• Excellent organisational and communication abilities.
• Proven ability to lead, motivate and support a team.
• Proactive approach to problem solving and continuous improvement.
• Understanding of workshop operations and service processes.

Responsibilities

• Lead the service team and support workshop operations.
• Mentor Service Advisors and workshop staff.
• Build strong relationships with customers and resolve enquiries professionally.
• Manage workflow to maximise efficiency and productivity.
• Monitor service department performance and targets.
• Support staff development, coaching and training.
• Ensure compliance with dealership processes and workplace safety requirements.
• Contribute to a positive team culture focused on customer satisfaction and continuous improvement.

Skills

Customer service

Leadership

Communication

Problem solving

Workshop operations

Dealership systems

Driver's license

Tools

Dealership management systems

Job description

Adtrans Hino Narellan is seeking an experienced and motivated Assistant Service Manager to support the day‑to‑day operations of our busy service department. Reporting to the Service Manager, you will lead the service team, mentor Service Advisors and workshop staff, and ensure exceptional customer experiences.

You will manage workflow to maximise efficiency, monitor performance against targets, and contribute to staff development and continuous improvement within a leading commercial vehicle