Service Advisor — Customer Growth & Training

Illawarra Toyota; Wollongong City Council; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Competitive benefits package

Training & development opportunities

Work-life balance

Résumé du poste

Illawarra Toyota is seeking a Service Advisor to join our team in a full-time capacity. You will be the primary contact for customers seeking vehicle maintenance, bridging customers with the service department to deliver efficient, friendly service.

As part of our dealership, you will manage bookings, provide quotes, discuss repairs and warranty options, and support a high-standard customer experience while contributing to team success.

Qualifications

• Proven experience in a customer-facing administrative role within retail or hospitality.
• Strong communication and interpersonal skills.
• Excellent organisational abilities to manage multiple bookings.
• Experience with computer systems and dealership management software or quick learner.

Responsabilités

• Greeting customers and understanding their service requirements.
• Taking detailed vehicle service bookings and recording requests.
• Explaining service recommendations and warranty options to customers.
• Providing accurate quotations and discussing pricing transparently.
• Coordinating with the service department to ensure timely delivery.
• Following up with customers after service completion.
• Maintaining accurate records of appointments and vehicle history.
• Processing payments and handling administrative paperwork.

Connaissances

Customer service

Administrative

Communication

Teamwork

Outils

Dealership software (DMS)

Description du poste

Illawarra Toyota is seeking a Service Advisor to join our team in a full-time capacity. You will be the primary contact for customers seeking vehicle maintenance, bridging customers with the service department to deliver efficient, friendly service.

As part of our dealership, you will manage bookings, provide quotes, discuss repairs and warranty options, and support a high-standard customer experience while contributing to team success.