Service & Warranty Coordinator — Growth & Training

Mct Group; Brisbane; On-site; AUD 50,000 - 70,000; Full time

Job summary

Mct Group in Brisbane seeks a Service Advisor to join a busy, customer‑focused team. You will be the main contact for customers during service, handle paperwork, and coordinate repair orders with colleagues.

Ideal candidates have at least 2 years in a service advisory role, strong communication and IT skills, and a valid QLD driver’s licence. Training and career development are promised for ambitious individuals.

Qualifications

• Minimum 2 years previous experience in a Service Advisor or similar position.
• Exceptional customer service and communication skills.
• Strong IT skills and the ability work with multiple programs.
• Confidence dealing with all customer types.
• Ability to work and support a busy, hardworking team.
• Ability to prioritise and seek assistance where necessary.
• A current, valid QLD drivers licence.

Responsibilities

• Meeting and greeting customers.
• Being the main point of contact for customers throughout their service.
• Completing relevant paperwork and data entry.
• Communicating with colleagues with scheduling of repair orders.
• Ordering parts where applicable.
• Preparing repair orders and invoices.
• Managing warranty bookings.

Skills

Customer service

Communication

IT skills

Team player

Prioritisation

Drivers licence

Job description

Mct Group in Brisbane seeks a Service Advisor to join a busy, customer‑focused team. You will be the main contact for customers during service, handle paperwork, and coordinate repair orders with colleagues.

Ideal candidates have at least 2 years in a service advisory role, strong communication and IT skills, and a valid QLD driver’s licence. Training and career development are promised for ambitious individuals.