Dynamic Service Advisor: Autonomy, Growth & Customer Care

Milne Bros Equipment; Mackay Regional; On-site; AUD 52,000 - 68,000; Full time

Job summary

Milne Bros Equipment in Mackay is seeking a Service Advisor to join our busy Service Department. This role is based at our Mackay branch and offers autonomy to run your day while working with a team of skilled technicians and friendly office staff.

You will chat with customers, prepare quotes, schedule workshop jobs, and keep accurate records. If you enjoy a fast-paced environment, problem solving, and a supportive family-owned business, this is for you.

Responsibilities

• Chatting with customers and helping them through their service and repair needs
• Preparing quotes and keeping customers up to date
• Scheduling and coordinating workshop jobs to keep things moving
• Working closely with our workshop team to deliver top-notch service
• Keeping accurate records of all service work
• Spotting opportunities to upsell parts or additional services
• Being the friendly face and voice of Milne Bros Service – customer service is key!

Job description

Milne Bros Equipment in Mackay is seeking a Service Advisor to join our busy Service Department. This role is based at our Mackay branch and offers autonomy to run your day while working with a team of skilled technicians and friendly office staff.

You will chat with customers, prepare quotes, schedule workshop jobs, and keep accurate records. If you enjoy a fast-paced environment, problem solving, and a supportive family-owned business, this is for you.