Service And Warranty Coordinator

Mct Group; Brisbane; On-site; AUD 50,000 - 70,000; Full time

Job summary

Mct Group in Brisbane seeks a Service Advisor to join a busy, customer‑focused team. You will be the main contact for customers during service, handle paperwork, and coordinate repair orders with colleagues.

Ideal candidates have at least 2 years in a service advisory role, strong communication and IT skills, and a valid QLD driver’s licence. Training and career development are promised for ambitious individuals.

Qualifications

• Minimum 2 years previous experience in a Service Advisor or similar position.
• Exceptional customer service and communication skills.
• Strong IT skills and the ability work with multiple programs.
• Confidence dealing with all customer types.
• Ability to work and support a busy, hardworking team.
• Ability to prioritise and seek assistance where necessary.
• A current, valid QLD drivers licence.

Responsibilities

• Meeting and greeting customers.
• Being the main point of contact for customers throughout their service.
• Completing relevant paperwork and data entry.
• Communicating with colleagues with scheduling of repair orders.
• Ordering parts where applicable.
• Preparing repair orders and invoices.
• Managing warranty bookings.

Skills

Customer service

Communication

IT skills

Team player

Prioritisation

Drivers licence

Job description

This is an outstanding opportunity to join a highly successful business and a dedicated and experienced team. A competitive salary package is on offer to the suitable candidate.

The ideal candidate will be an experienced, reliable and self-motivated team player providing great customer service..

Our preference is to find a candidate with previous experience or exposure to the retail automotive industry and unwavering commitment to customer service.

Some specific responsibilities of the role include:

• Meeting and greeting customers
• Being the main point of contact for customers throughout their service
• Completing relevant paperwork and data entry
• Communicating with colleagues with scheduling of repair orders
• Ordering parts where applicable
• Preparing repair orders and invoices
• managing warranty bookings

The ideal candidate will have:

• Minimum 2 years previous experience in a Service Advisor or similar position.
• Exceptional customer service and communication skills
• Strong IT skills and the ability work with multiple programs
• Confidence dealing with all customer types
• The ability to work and support a busy, hardworking team
• Ability to prioritise and seek assistance where necessary
• A current, valid QLD drivers licence.

The position offers continual training as well as career development opportunities for ambitious individuals.

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