Service Advisor: Lead Auto Servicing & Customer Care

CTS People PTY Ltd.; Queensland; On-site; AUD 75,000 - 83,000; Full time

Benefits offered by this job

Performance-based monthly bonuses

Bonus up to $1,500 based on workshop/​

Job summary

CTS People PTY Ltd. in Clontarf, QLD seeks a Service Advisor to move from hands-on mechanic work into a customer-focused leadership role. You will greet customers, manage bookings, quote invoices, and handle parts; you’ll communicate clearly about vehicle work, and maintain a friendly front-of-house presence.

The role emphasises customer service, strong communication, and problem-solving, with opportunities to grow within a supportive team environment.

Qualifications

• Qualified mechanic transitioning to customer service/operational role.
• Excellent communication and problem-solving skills.
• Team player, organised, professional, and customer-first.
• Able to explain technical work in plain language.

Responsibilities

• Greet and check in customers.
• Book in jobs and manage the daily schedule.
• Quote jobs and cost invoices.
• Order parts and manage stock as required.
• Communicate clearly with customers about vehicle work before and after service.
• Maintain a friendly, professional front-of-house experience.
• Occasionally assist with light servicing work when needed.

Skills

Customer service

Communication skills

Problem solving

Team player

Organised

Professional

Customer-first

Job description

CTS People PTY Ltd. in Clontarf, QLD seeks a Service Advisor to move from hands-on mechanic work into a customer-focused leadership role. You will greet customers, manage bookings, quote invoices, and handle parts; you’ll communicate clearly about vehicle work, and maintain a friendly front-of-house presence.

The role emphasises customer service, strong communication, and problem-solving, with opportunities to grow within a supportive team environment.