Auto Service Advisor — Customer Experience Champion

DC Motors Group; Rockhampton Regional; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Discounts on vehicles, finance, and/or

Health insurance

Employee Assistance Program

Comprehensive training and development

National company with clear careerpath

Job summary

Autopact CQ in Queensland is seeking a motivated Service Advisor to join our busy automotive service team. You will be the key link between customers and workshop technicians, ensuring a smooth, transparent service experience from booking through to vehicle handover.

This role suits someone with strong customer service experience, an exceptional phone manner, and a drive to excel within a friendly, inclusive, and national company culture that rewards growth and development.

Qualifications

• Experience in customer service and a customer-first approach.
• Excellent phone manner and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Team-oriented with a professional, reliable attitude.
• Previous automotive industry exposure is a plus but not required.

Responsibilities

• Welcoming and assisting customers with a smile as they visit our service department.
• Handling inbound and outbound calls with professionalism and care.
• Managing customer bookings and coordinating loan vehicles and transport.
• Preparing job orders and providing administrative support to the service team.
• Setting clear customer expectations and delivering outstanding service every step of the way.
• Addressing customer concerns effectively and ensuring satisfaction.

Skills

Customer service

Phone manners

Multitasking

Team player

Organized

Communication

Professional presentation

Reliability

Job description

Autopact CQ in Queensland is seeking a motivated Service Advisor to join our busy automotive service team. You will be the key link between customers and workshop technicians, ensuring a smooth, transparent service experience from booking through to vehicle handover.

This role suits someone with strong customer service experience, an exceptional phone manner, and a drive to excel within a friendly, inclusive, and national company culture that rewards growth and development.