Service Advisor | Toowong Mazda

Autosports Group; Brisbane; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Discounted health insurance

Employee assistance program

Referral programs

Internal referral incentive

Free beverages on site

Team activities and BBQs

Community involvement opportunities

Diversity and inclusion council

Job summary

Autosports Group, owner of Toowong Mazda, is seeking a Service Advisor in a dealer environment. You’ll greet customers, explain service options and coordinate repairs with workshop teams to keep vehicles moving and customers informed.

The role emphasizes strong customer relations, teamwork and efficient administration in a busy service department, with opportunities to contribute to local and national community initiatives.

Qualifications

• Strong customer service orientation with the ability to update customers on status.
• Ability to work in a fast-paced dealership environment with team support.
• Excellent organisational and time management capabilities.

Responsibilities

• Greet and assist customers for the service department and update on vehicle status.
• Explain service options and processes to customers.
• Coordinate with colleagues to schedule and complete repairs.
• Order parts as needed.
• Update customer database and complete relevant paperwork.
• Follow warranty policies effectively and efficiently.
• Book vehicle services via phone, email or in person.
• Prepare Repair Orders and Job Sheets for workshop invoicing.

Skills

Customer service

Teamwork

Organisational skills

Time management

Computer literacy

Communication skills

Job description

Contact information

• Contact ************@autosportsgroup.com.au
• Contact ***************@toowongmazda.com.au

Description

Toowong Mazda is owned by Autosports Group which has 100 dealerships across Australia and NZ, employing approximately 3000 staff and is a large listed retail automotive group representing the world’s greatest prestige and luxury automotive brands.

Due to growth they are looking for a Service Advisor to join the team.

Why Should YOU Join ASG?

• Discounted Health Insurance
• Access to an Employee Assistance Program (EAP) offering personal and professional advice.
• Family and Friends Referral Program
• Internal Referral Incentive Scheme
• Free Coffee, Tea and Hot Chocolate
• Team Activities and BBQ’s
• Opportunity to be part of community support at a local and national level.
• Diversity and Inclusion Council

Responsibilities will include:

• Greeting and assisting customers for the service department and updating customers on the status of their vehicle.
• Explain service options and process.
• Communicate with colleagues to schedule and complete the necessary repairs.
• Order parts where applicable.
• Update customer database as required and complete all relevant paperwork.
• Follow manufacturer and dealership warranty policies effectively and efficiently.
• Effectively booking customers vehicle services in via email, phone or face-to-face.
• Preparing Repair Order and Job Sheets in preparation of customer requests to be executed through the workshop for prompt invoicing.

Our ideal candidate will possess the following:

• Prior experience as a Service Advisor will be highly regarded but not required
• The ability to work cooperatively in a team and autonomously within a fast-paced environment.
• Exceptional organisational and time management skills.
• Strong computer and literacy skills.
• Great customer relations skills

At Autosports Group, we celebrate diversity, inclusion, and family values. We wholeheartedly embrace individuals of all backgrounds, genders, and life situations, united in our mission to deliver "The Difference" to our diverse customer base.