Automotive Service Advisor - Diverse Workload, Stable Career

RGIT Australia; Townsville City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Stable full-time position

Supportive team environment

Diverse and interesting workload

Modern workshop and systems

Job summary

RGM Maintenance in Townsville invites a motivated Service Advisor to join our growing team. You will be the first point of contact for customers, coordinating workshop activity and ensuring smooth day-to-day operations.

Ideal candidates bring strong customer service and communication skills, excellent organisation and the ability to multitask in a fast-paced environment. Proficiency with Outlook and Excel is preferred, with a positive attitude and willingness to learn.

Qualifications

• Strong customer service and communication skills.
• Excellent organisation and time management.
• Ability to multitask in a busy environment.
• Proficiency with Outlook and Excel is preferred.

Responsibilities

• Managing customer enquiries face-to-face, by phone and email.
• Booking and coordinating workshop jobs
• Preparing repair orders and job documentation
• Liaising with technicians and parts departments
• Processing invoices and quotations
• Providing customers with updates on repairs and job progress
• Maintaining accurate records and administrative systems

Skills

Customer service

Communication skills

Organisation

Multitasking

Attention to detail

Outlook

Excel

Tools

Outlook

Excel

Job description

RGM Maintenance in Townsville invites a motivated Service Advisor to join our growing team. You will be the first point of contact for customers, coordinating workshop activity and ensuring smooth day-to-day operations.

Ideal candidates bring strong customer service and communication skills, excellent organisation and the ability to multitask in a fast-paced environment. Proficiency with Outlook and Excel is preferred, with a positive attitude and willingness to learn.