Service Support & Operations Coordinator

EQUANS; City of Melbourne; In loco; AUD 65.000 - 85.000; Tempo pieno

Descrizione del lavoro

EQUANS Mechanical & Fire Services in Melbourne, VIC is seeking a Service Support Coordinator to provide essential administrative and operational support to our mechanical and fire services team. You will oversee invoicing, reporting, compliance activities, and customer communications to keep day-to-day service delivery running smoothly.

The role suits someone who thrives in a fast-paced environment, enjoys problem solving, and excels at building relationships while delivering outstanding

Competenze

• Proven experience in a fast-paced administration, service coordination or customer support role.
• Exceptional organisational and time management skills.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Intermediate to advanced Microsoft Office skills.
• Strong customer service focus with a professional phone manner.
• Self-motivated, proactive and solutions-focused approach.

Mansioni

• Professionally manage inbound calls and customer enquiries.
• Act as the first point of contact for invoice-related queries and issue resolution.
• Deliver outstanding customer service to internal and external stakeholders.
• Assist with preparation of correspondence, reports, presentations, and business documents.
• Invoice preventive maintenance contracts and service calls.
• Review, vet and process repair work orders and contract invoices.
• Administer project invoicing, progress claims, and retentions.
• Process approved credits and support credit-related enquiries.
• Assist with subcontractor invoice processing and documentation management.
• Generate and distribute Aged WIP, Open Call and Backlog reports.
• Monitor outstanding work and drive completion outcomes with service teams.
• Upload service reports, compliance documentation and invoices to customer portals.
• Support the preparation and distribution of operational and management reports.
• Coordinate annual compliance reporting including Yearly Condition Reports (YCR) and AFSS documentation.
• Compile and maintain service records and compliance documentation.
• Manage technician licences, inductions and associated records.
• Consolidate office timesheets for payroll processing.
• Manage fleet administration and ORIX updates.
• Order and maintain office supplies, PPE, uniforms, equipment and consumables.
• Support inventory and warehouse stock management.
• Maintain business records, contact lists, and general office systems.

Conoscenze

MS Office

Excel

Administration

Service coordination

Customer support

Time management

Attention to detail

Communication skills

Formazione

Relevant tertiary qualifications

Strumenti

Pronto Xi

Descrizione del lavoro

EQUANS Mechanical & Fire Services in Melbourne, VIC is seeking a Service Support Coordinator to provide essential administrative and operational support to our mechanical and fire services team. You will oversee invoicing, reporting, compliance activities, and customer communications to keep day-to-day service delivery running smoothly.

The role suits someone who thrives in a fast-paced environment, enjoys problem solving, and excels at building relationships while delivering outstanding