SERVICE COORDINATOR | FIRE

Thentic; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Sydney offices

Career growth

East Sydney location

Established company

Job summary

Thentic is seeking a Service Coordinator to support a field team of Fire Techs from our East Sydney office. You will handle quotes, ordering, scheduling, and client liaison, ensuring timely service delivery and compliance documentation.

Ideal candidates will have fire industry experience, strong admin skills, and familiarity with UpTick. This role is based in inner Sydney and involves office-based coordination with a collaborative team environment.

Qualifications

• Experience relating to fire maintenance and services.
• Strong administrative skills and experience.
• Proficiency with UpTick software preferred.
• Excellent written and verbal communication.

Responsibilities

• Administrating quotes and orders.
• Scheduling technicians in the field.
• Liaising with clients and facilities managers.
• Ordering parts and stock for service work.
• Reviewing work orders and pricing.
• Compiling documentation for upcoming work.
• Reporting and updating documents for technicians.

Skills

Fire industry experience

Administrative support

UpTick software

Communication skills

Reporting

Scheduling

Microsoft Office

Tools

UpTick

Job description

This is joining a leading edge Fire Protection business that specialise in all aspects of service, maintenance and constriction for facilities in commercial, resi, high rise and industrial.

They have been established for decades and hold considerable market share in managing essential fire safety measures (ESM), construction & compliance to an enviable list of major sites around Sydney.

The brand is led by a team of passionate, innovative and forward thinking leaders who stay on the forefront of growth and modernisation.

The business provide real pathways to their staff for career development, increased earnings, flexibility, and a genuine atmosphere that is fun, collaborative and open minded.

The position:

This role is for a Service Coordinator working alongside the Service Managers supporting a team of Fire Techs in the field completing works. You will supporting the functions of quoting, reporting, scheduling, administrative support, and various other aspects.

• Administrating quotes and orders
• Scheduling technicians in the field
• Liaising with clients and facilities managers
• Ordering parts and stock for service work
• Reviewing work orders and looking up pricing
• Compiling correct documentation for upcoming work
• Reporting and updating documents for technicians
• Reading over AFSS reports and validating in UpTick
• Working from the office inner Sydney location

The benefits included:

• A business with multiple Sydney based offices
• Genuine career pathways to grow within
• Location inner Sydney toward the Eastern Suburbs
• Growing company established over decades
• Family valued culture

Experience needed:

To be considered for this role we're looking for people with Fire industry experience along with strong administrative support skills.

• Experience relating to fire maintenance and services
• Strong administrative skills and experience
• Ideally experience with UpTick software
• Effective communication skills written, email and verbal
• Ability to type up and handle reports and reporting needs
• Experienced in reading over reports documents
• Good computer and IT skills
• Working from the office in East Sydney location
• Have a collaborative and cohesive approach to team work

You need full working right in Australia for this role. No sponsorship available.