Service Coordinator

Motion Recruitment; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Motion Recruitment is seeking a Service Coordinator for Melbourne's electronic security team. You will coordinate service jobs across multiple sites, collaborating with the Service Manager, technicians, and clients to keep operations moving smoothly.

Using SimPRO and Microsoft 365, you will prioritise emails, manage travel and equipment, and assist with stock and minor sales. Strong organisational skills and excellent communication are essential.

Qualifications

• Previous experience as a Service Coordinator, Service Administrator, or similar role.
• Experience using SimPRO is highly regarded but not essential.
• Strong organisational skills and attention to detail.
• Confident communicator who builds relationships with customers and technicians.

Responsibilities

• Coordinate and schedule technicians across multiple sites and service jobs.
• Ensure jobs received via SimPRO and email are attended to.
• Prioritise customer and job-critical emails.
• Support technician experience by managing travel, job information, and equipment.
• Invoice completed jobs to support cashflow.
• Quote customers for minor service-related adds, moves and changes.

Skills

Organisational skills

Communication

Coordination

Customer relationships

Tools

SimPRO

Microsoft 365

Job description

Service Coordinator | Electronic Security | Melbourne

We are partnering with a well-established electronic security business to recruit an experienced Service Coordinator for their Melbourne team.

This organisation has been operating for over 40 years and is highly regarded within the electronic security industry, recognised for its service quality, strong customer relationships, and award-winning work. Their clients are in the commercial and education sectors, and the company delivers critical security solutions across Australia.

About the role

The Service Coordinator plays a key role in ensuring the smooth planning and delivery of service operations. You will work closely with the Service Manager, technicians, contractors, and clients to keep jobs moving efficiently and service levels high.

Using SimPRO and Microsoft 365, your responsibilities will include:

• Coordinating and scheduling technicians across multiple sites and service jobs
• Ensuring jobs received via SimPRO and email are attended to
• Prioritising customer and job-critical emails
• Supporting technician experience by efficiently managing travel, job information, and equipment
• Invoicing completed jobs to support consistent cashflow
• Quoting customers for minor service-related adds, moves, and changes
• Liaising with contractors and assisting with minor sales and stock management

About you

• Previous experience in a Service Coordinator, Service Administrator, or similar role
• Experience using SimPRO (highly regarded, but not essential)
• Strong organisational skills and attention to detail
• Confident communicator who enjoys building relationships with customers and technicians

If you're looking to join a respected electronic security business where your role genuinely supports operations, technicians, and customers, I'd love to hear from you.